Customer Support Executive Jobs in Bangalore - Microland
Customer Support Executive
0 to 2 Years 
12000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
- Greetings from Microland,
- We have urgent openings for Customer Support Executive Role(English and Hindi Voice process) with Microland-Bangalore.
- Organization: Microland.
- Location: Bangalore(RMZ Ecospace - Bellandur).
- Experience: 0 - 2 years.
- Role: Customer Support Executive(Voice Process).
- CTC: 2.2 lpa(Take Home: 12k per month).
- Employment Type: 12 months Direct Microland Contract
- Please find Skill Requirement for this position:-
- Should be willing to work in Complete Voice process (English and Hindi).
- Shift: General Shift
- Proficient in English & Hindi(BOTH).
- Handling customer queries through Phone.
- Provide Level 1 Customer support to end users and Level 1.5 support to ISP Technicians.
- Troubleshooting customer issues and provide CSAT driven resolution. $ Documenting cases on CRM/Ticketing tools. $ Meet process defined SLAs and KRA.
- Adherence to Schedules and processes.
- Adherence to Company policies and guide lines.
- Team Player.
- Ability to work under pressure and meet tight deadlines.
- It is appreciable if you can bring your friends who are looking out.
Job Particulars
About Company
Microland is a Digital Accelerator. It provides enterprises the means to adopt and consume NextGen technologies in their quest for digital transformation. Incorporated in 1989 and headquartered in Bangalore, India, Microland has more than 4,200 professionals across its offices and delivery centers in Asia, Australia, Europe, Middle East and North America.
Microland enables global enterprises with their Operating Model Transformation, Business Function Optimization and Digitization of processes and systems. The goal of our solutions and services is to drive profitability, improve business efficiency and advance process and system effectiveness for customers. Clients use our expertise to become adept at leveraging machine learning, algorithms, artificial intelligence, and analytics, to achieve IT/OT convergence and Bimodal Operations, and to speedily ensure Cloud and Mobile adoption.
As an organization we have steadily invested in nurturing solution architects and practice consultants, digital lab teams and the top domain-specific IIoT and automation professionals. Our experts offer end-to-end business-outcome based solutions that are backed by contractual commitments.
The Microland team has a remarkable track record of personalized client management and of maintaining strategic partnerships with technology leaders such as AWS, Google, Microsoft, Nutanix and VMware that allow us to craft high-performance digital businesses for customers.
