Customer Support Executive Jobs in Bangalore - MNC Company

Huge Requirements for Top MNC's!!

Job Description :

• Freshers or Experience in any sales, Inside Sales, Banking process/customer service, BPO background from Banking process, MBA freshers, BE/Btech can also apply

• Salary: INR 1,00,000 – 3,00,000 P.A. Incentives

• Industry: BPO / Call Centre / ITES

• Functional Area: ITES, BPO , KPO , LPO , Customer Service , Operations

• Role Category: Voice

• Role:Associate/Senior Associate

• Employment Type: Permanent Job, Full Time

Role and Responsibility – Sales Champion

• Identifies business opportunities by identifying prospects

• Sells products by establishing contact and developing relationships with

prospects; recommending solutions

• Outbound calling on data collected through lead generation activities /

secondary data sources

• Daily follow-ups on older leads and work on new leads

• Maintains quality service by establishing and enforcing organization

standards

• Must be energetic, well-spoken, eager to close sales deals and generate

revenue for the organization.

Role and Responsibility – Customer Relationship Manager

• Act as a relationship manager for the Paid customers.

• Build sustainable relationships and trust with customer accounts through

open and interactive communication

• Identify and assess customers needs

• Service customer in finding the right tenant/house as per the requirement

of customer

• Dial outbound and attend inbound calls of the customer and leads

• Use internal tools and methods to provide the best possible service to the

customer

• Negotiate with leads on behalf of a customer

• Keep customer up-to-date on the progress of his account

• Follow communication procedures, guidelines and policies.

 Go extra mile to provide excellent customer service.