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Customer Support Executive Jobs in Bangalore - netaps education inc
Customer Support Executive
netaps education inc
experience-icon 0 Years
salary-icon 20000 - 32000 Monthly
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Posted: 06 Aug 22
Job Description

Responsibilities

  • Understanding the products and services provided by the company.

  • Preparing company policies and procedures.

  • Developing training lessons with service delivery systems.

  • Managing a team of Customer Support Representatives.

  • Supporting the customer through an email ticketing system and phone calls.

  • Resolving customer complaints and queries.

  • Providing detailed information to customers.

  • Monitoring the performance of individual representatives.

  • Maintaining records of each phone call for future reference.

  • Assisting the HR department with hiring new employees.

  • Providing the new employees with training sessions for enhancing their skills.

  • Offering exceptional customer service and satisfaction.

  • Following up with customers for any further information.

  • Taking feedback from the customers.

  • Negotiating the terms and conditions with the customer.

  • Contributing the work to the company’s knowledge base.

  • Maintaining a healthy relationship with the clients.

Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeApprenticeship
Job Category
About Company

Netaps Educate India is a leading Edutech company and pioneer in the executive education space with more than 200,000 alumni. Netaps Education has partnered with various Top B- Schools, universities, and Premium institutions nationally as well as internationally and has received multiple national –level awards for its exceptional contribution to education, apprenticeship and HR consulting services. 

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