Understanding the products and services provided by the company.
Preparing company policies and procedures.
Developing training lessons with service delivery systems.
Managing a team of Customer Support Representatives.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Monitoring the performance of individual representatives.
Maintaining records of each phone call for future reference.
Assisting the HR department with hiring new employees.
Providing the new employees with training sessions for enhancing their skills.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Maintaining a healthy relationship with the clients.
Netaps Educate India is a leading Edutech company and pioneer in the executive education space with more than 200,000 alumni. Netaps Education has partnered with various Top B- Schools, universities, and Premium institutions nationally as well as internationally and has received multiple national –level awards for its exceptional contribution to education, apprenticeship and HR consulting services.