Customer Support Executive Jobs in Bangalore - Nobroker Technologies Solutions Pvt Ltd.

Location: Bangalore

Position Type: Fulltime

Salary Range: SE - CTC of 4.3 lacs (1.9 lacs fixed + 2.4 lacs variable - payable monthly)

CSE/RME- CTC of 3.7 lacs (1.9 lacs fixed + 1.8 lacs variable- payable

monthly)

Employee Value Proposition:

Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

Employees get free lunch and snacks.

Employees are promoted every 6 months. Outstanding performers get promoted every

quarter.

Monthly reward and recognition to outstanding performers.

Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

Regular team parties and Annual Day outing for all employees.

Qualification and Education Requirements:

Education- Graduation / HSC qualified.

Excellent verbal and written communication skills.

Good Interpersonal skills, numerical and analytical ability.

Decision making skills.

Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

Proficient in MS-Office (Excel, Word).

Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).

Comfortable with working 6 days a week and the week off will be on weekday.

About the company

NoBroker.com is a Bangalore based real estate search portal that connects flat owners and tenants directly with each other. The company does not charge any brokerage from either parties. NoBroker is operational in 5 cities namely, Mumbai, Bangalore, Pune, Chennai and Gurugram.

With cumulative 45 lakh customers, it has grown 10X in last one year. With three rounds of

funding of $20 mn, it is well funded by key Indian, Japanese & Korean investors like SAIF

Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 700+

people.

Role and Responsibility – Customer Service Executive

Inbound calling for customer service.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and

interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Role and Responsibility – Sales Executive

Identifies business opportunities by identifying prospects.

Sells products by establishing contact and developing relationships with prospects;

recommending solutions.

Outbound calling on data collected through lead generation activities / secondary data

sources.

Daily follow-ups on older leads and work on new leads.

Maintains quality service by establishing and enforcing organization standards.

Must be energetic, well-spoken, eager to close sales deals and generate revenue for the

organization.

Role and Responsibility – Relationship Manager Executive

Act as relationship manager for the Paid customers of NoBroker.

Build sustainable relationships and trust with customer accounts through open and

interactive communication.

Identify and assess customers’ needs.

Service customer in finding the right tenant / house as per the requirement of customer.

Dial outbound and attend inbound calls of customer and leads.

Use internal tools and methods to provide best possible service to the customer.

Negotiate with leads on behalf of customer.

Keep customer up-to date on the progress of his account.

Follow communication procedures, guidelines and policies.

Go extra mile to provide excellent customer service.

If interested call

Thywill

HR Executive

NoBroker Technologies Pvt. Ltd.