Customer Support Executive Jobs in Bangalore - Penton Consulting Private Limited
HOT JOBClient Relationship Associate
Penton Consulting Private Limited
0 to 1 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 07 May 18
Job Description
DUTIES & RESPONSIBILITIES
- Manage incoming calls
- Generate sales leads
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Degree / Diploma
- Salary: INR 1,00,000 - 4,00,000 P.A. Good Incentive and Other Allowances
- Role:Associate/Senior Associate -(NonTechnical)
- Employment Type:Permanent Job, Full Time
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id418164
Job Category Diploma , BSc/BCA/BBM , Tech Support
SkillsBPO Digital Media Marketing Microsoft excel Sales Business Development Call Center Cold Calling Customer Care Executive Customer Relationship Inbound Calling International BPO Marketing Online Marketing Outbound Sales Social Media Marketing US Calling Voice Support
Locality Address HSR
State Karnataka
Country India
About Company
ABOUT PENTON
In 2012, an ex-army doctor, two IIT-ians, an alumnus of IIM-Bangalore and TISS-Mumbai, partnered together to form Penton Consulting. The core team has together between them, more than 3 decades of experience in large Indian and multi-national organisations.
Penton Consulting provides services in Management Consulting, End To End HR services, Temporary and Contract Staffing, Back-end & support services.
OUR SERVICES
CLIENTS & INDUSTRY ASSOCIATIONS
- Morgan Stanley
- UrbanClap Technologies Private Ltd.
- TAPZO (Formerly known as Helpchat)
- Burger King
- Costa Coffee
- Parle Agro
- Shell
- BookEventZ.com
- Apollo Hospitals
- MC Donald's and many others.
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