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Customer Support Executive Jobs in Bangalore - Penton Consulting Private Limited

Penton Consulting Private Limited - Job Details

Date of posting: 07 May 18
DUTIES & RESPONSIBILITIES
  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
SKILLS REQUIRED 
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Degree / Diploma
  • Salary: INR 1,00,000 - 4,00,000 P.A. Good Incentive and Other Allowances
  • Role:Associate/Senior Associate -(NonTechnical)
  • Employment Type:Permanent Job, Full Time

Hiring Process : Face to Face Interview, Telephonic Interview

About Penton Consulting Private Limited

ABOUT PENTON 

In 2012, an ex-army doctor, two IIT-ians, an alumnus of IIM-Bangalore and TISS-Mumbai, partnered together to form Penton Consulting. The core team has together between them, more than 3 decades of experience in large Indian and multi-national organisations.  

Penton Consulting provides services in Management Consulting, End To End HR services, Temporary and Contract Staffing, Back-end & support services. 

OUR SERVICES

  • Management Consulting
  • HR Services
  • Contractual and Temporary Staffing
  • Back-end  and Support Services
    CLIENTS & INDUSTRY ASSOCIATIONS
    • Morgan Stanley
    • UrbanClap Technologies Private Ltd.
    • TAPZO (Formerly known as Helpchat)
    • Burger King
    • Costa Coffee
    • Parle Agro
    • Shell
    • BookEventZ.com
    • Apollo Hospitals
    • MC Donald's and many others.
    We hire for organizations in India and Abroad ( Canada, Australia, New Zealand, Hongkong etc) 
  • This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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    Penton Consulting Private Limited recruiting Client Relationship Associate Experienced(0 to 1 Years) candidates in Bangalore(HSR ). The Penton Consulting Private Limited vacancies for Client Relationship Associate is filled through Face to Face Interview, Telephonic Interview etc.
    Penton Consulting Private Limited jobs for Experienced(0 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 1 Years) candidates every year based on the skills -BPO, Digital Media Marketing, Microsoft excel, Sales, Business Development, Call Center, Cold Calling, Customer Care Executive, Customer Relationship, Inbound Calling, International BPO, Marketing, Online Marketing, Outbound Sales , Social Media Marketing, US Calling, Voice Support. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 1 Years) candidates applying for Client Relationship Associate should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Penton Consulting Private Limited recruitment, Experienced(0 to 1 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Penton Consulting Private Limited and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Penton Consulting Private Limited and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.