Customer Support Executive Jobs in Bangalore - Penton Consulting Private Limited

HOT JOB

Client Relationship Associate

Penton Consulting Private Limited

0 to 1 Years

Not disclosed

Expired

Posted: 07 May 18

Job Description

DUTIES & RESPONSIBILITIES

Manage incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

SKILLS REQUIRED

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Degree / Diploma
Salary: INR 1,00,000 - 4,00,000 P.A. Good Incentive and Other Allowances
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers and Experienced (0 to 1 Years )

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id418164

Job Category Diploma , BSc/BCA/BBM , Tech Support

SkillsBPO Digital Media Marketing Microsoft excel Sales Business Development Call Center Cold Calling Customer Care Executive Customer Relationship Inbound Calling International BPO Marketing Online Marketing Outbound Sales Social Media Marketing US Calling Voice Support

Locality Address HSR

State Karnataka

Country India

About Company

ABOUT PENTON

In 2012, an ex-army doctor, two IIT-ians, an alumnus of IIM-Bangalore and TISS-Mumbai, partnered together to form Penton Consulting. The core team has together between them, more than 3 decades of experience in large Indian and multi-national organisations.

Penton Consulting provides services in Management Consulting, End To End HR services, Temporary and Contract Staffing, Back-end & support services.

OUR SERVICES

Management Consulting

HR Services

Contractual and Temporary Staffing

Back-end and Support Services

CLIENTS & INDUSTRY ASSOCIATIONS