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Customer Support Executive Jobs in Bangalore - Percoyo Private Limited

Customer Support Executive
Percoyo Private Limited
Bangalore(Wilson Garden)
2019 - 2021
0.6 to 2 Years
15000 - 20000 Monthly
Customer Support Executive Jobs in Bangalore - Percoyo Private Limited
Last Date 20 Sep 2021
This Job is Expired

Percoyo Private Limited - Job Details

Date of posting: 22 Jul 21

Percoyo Private Limited is a fast-growing Digital Marketing Agency that is searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a customer success Executive who will roll up their sleeves and lead a team from inside the trenches. 

As a key member of our leadership team, you will help craft the company's customer success strategies, building strong relationships with customers, and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. 

Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant digital or advertising client experience and a demonstrated record of analyzing and optimizing campaigns.

Objectives of this Role

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

  • Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services

  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

  • Maintain existing customer success metrics and data as directed.

Daily and Monthly Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

  • Collaborate, problem-solve, and/or strategize upcoming client meetings with team members

  • Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement

  • Work with the sales and marketing team to drill customer references and develop case studies

Required Skills and Qualifications

  • 1 year of experience in communications, marketing, sales, account management, or customer success

  • Strong verbal and written communication, strategic planning, and project management skills

  • Analytical and process-oriented mindset

  • Comfortable working across multiple departments in a deadline-driven environment

  • Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred Qualifications

  • Bachelor’s degree

  • Knowledge of MS Word, MS Excel & MS PowerPoint

  • Knowledge of CRM and Project management tools

  • Event planning experience a plus

Job Summary

Job Type : Full Time
Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
Who can apply : Experienced (0.6 to 2 Years)
State : Karnataka
Country : India

About Percoyo Private Limited

Percoyo Pvt Ltd is a Strategic Digital Consulting company based out of Bangalore, India. Which was bootstrapped in the year 2010 by 5 friends with its initial name as Googolplex Corporation and later renamed Percoyo in the year 2015.

As a Strategic Digital Consulting company, it offers various services across five domains as Design, Development, Digital Marketing, Support, and Consulting.

Today we are proud to work with some of the Fortune 500 Companies and 200+ Clients across the Globe under various industry verticals.

In the year 2016 our company was awarded “Hot in Bangalore” by Owler out of 5100+ IT companies in Bangalore.

This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Percoyo Private Limited recruiting Customer Support Executive Experienced(0.6 to 2 Years) candidates candidates nearby Bangalore(Wilson Garden).Percoyo Private Limited vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Percoyo Private Limited Company recruits a lot of Experienced(0.6 to 2 Years) candidates candidates every year based on the skills . The candidates with BA, BBA/BBM, 12th Pass (HSE), B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore(Wilson Garden) can apply for Customer Support Executive position in Percoyo Private Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Percoyo Private Limited recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Percoyo Private Limited and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Percoyo Private Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Percoyo Private Limited and near your city and get a secured career.