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Customer Support Executive Jobs in Bangalore - Percoyo Private Limited

featured-job FEATURED JOB

Customer Support Executive

Percoyo Private Limited
experience-icon 0.6 to 2 Years
salary-icon 15000 - 20000 Monthly
Expired

Posted: 22 Jul 21

Job Description

Percoyo Private Limited is a fast-growing Digital Marketing Agency that is searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a customer success Executive who will roll up their sleeves and lead a team from inside the trenches. 

As a key member of our leadership team, you will help craft the company's customer success strategies, building strong relationships with customers, and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences. 

Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant digital or advertising client experience and a demonstrated record of analyzing and optimizing campaigns.

Objectives of this Role

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

  • Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services

  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

  • Maintain existing customer success metrics and data as directed.

Daily and Monthly Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals

  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

  • Collaborate, problem-solve, and/or strategize upcoming client meetings with team members

  • Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement

  • Work with the sales and marketing team to drill customer references and develop case studies

Required Skills and Qualifications

  • 1 year of experience in communications, marketing, sales, account management, or customer success

  • Strong verbal and written communication, strategic planning, and project management skills

  • Analytical and process-oriented mindset

  • Comfortable working across multiple departments in a deadline-driven environment

  • Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred Qualifications

  • Bachelor’s degree

  • Knowledge of MS Word, MS Excel & MS PowerPoint

  • Knowledge of CRM and Project management tools

  • Event planning experience a plus

Job Particulars

Who can apply Experienced (0.6 to 2 Years)
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1264852
Locality Address Wilson Garden
Country India

About Company

Percoyo Pvt Ltd is a Strategic Digital Consulting company based out of Bangalore, India. Which was bootstrapped in the year 2010 by 5 friends with its initial name as Googolplex Corporation and later renamed Percoyo in the year 2015.

As a Strategic Digital Consulting company, it offers various services across five domains as Design, Development, Digital Marketing, Support, and Consulting.

Today we are proud to work with some of the Fortune 500 Companies and 200+ Clients across the Globe under various industry verticals.

In the year 2016 our company was awarded “Hot in Bangalore” by Owler out of 5100+ IT companies in Bangalore.

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