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Percoyo Private Limited is a fast-growing Digital Marketing Agency that is searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business. We’re specifically looking for a customer success Executive who will roll up their sleeves and lead a team from inside the trenches.
As a key member of our leadership team, you will help craft the company's customer success strategies, building strong relationships with customers, and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should have relevant digital or advertising client experience and a demonstrated record of analyzing and optimizing campaigns.Objectives of this Role
Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services
Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Maintain existing customer success metrics and data as directed.
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement
Work with the sales and marketing team to drill customer references and develop case studies
1 year of experience in communications, marketing, sales, account management, or customer success
Strong verbal and written communication, strategic planning, and project management skills
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Knowledge of MS Word, MS Excel & MS PowerPoint
Knowledge of CRM and Project management tools
Event planning experience a plus
As a Strategic Digital Consulting company, it offers various services across five domains as Design, Development, Digital Marketing, Support, and Consulting.Today we are proud to work with some of the Fortune 500 Companies and 200+ Clients across the Globe under various industry verticals.
In the year 2016 our company was awarded “Hot in Bangalore” by Owler out of 5100+ IT companies in Bangalore.
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