Customer Support Executive Jobs in Bangalore - REALBRIDGE e-Marketing Solutions Pvt Ltd
Job Description
- Job Title: Customer Support Executive
- Job Function: Customer Support
- Industry: e-Commerce/ Gaming
- Location: Bangalore
- Experience: Freshers
- Manage company’s CEM (Customer Experience Management) system on 8hrs shift basis and communicate courteously with customers by email & live chat.
- Resolve product or service problems by clarifying the customer's complaints; determining the cause ofthe problem; selecting and explaining the best solution to solve the problem; expediting correction oradjustment; following up to ensure resolution & complete customer satisfaction
- Review new customer’s accounts and financial details to combat fraud or any other potential abuse of the system.
- Learning about your company's products and services and keeping up to date with all changes
- Excellent communication skills (Verbal &Written)
- Time Management
- Multi-tasking
- Problem Solving
- Analyzing Information
- Resolving Conflict
- Quality Focus
- Active listening & quick response.
Job Particulars
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id343176
Job Category BSc/BCA/BBM , Tech Support
Locality Address Indiranagar , Koramangala , Madivala, Marathahalli , Sarjapur Road
State Karnataka
Country India
About Company
REALBRIDGE is a boutique digital marketing and development agency based in Bangalore, India and provides web services to gaming businesses in the UK. We specialize in bespoke marketing and building innovative applications for web and mobile.
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