Customer Support Executive Jobs in Bangalore - REALBRIDGE e-Marketing Solutions Pvt Ltd
Job Description
Job Description :
- As a Player Support, main responsibility is to make our game rooms a fun and entertaining place to be.
- You will actively engage with our customers to make sure that everything runs smoothly and they have a great time while playing.
- Being the first point of contact you will be responsible for welcoming customers, hosting games, quizzes and dealing with customer questions; whilst all the time creating a sense of ‘community’ among our customers.
- The role demands you to be flexible and should be ready to work in night shifts including public/national holidays as we operate 24/7.
Key Responsibilities :
- Manage company’s CEM (Customer Experience Management) system on 8hrs shift basis
- Being first of point of contact, ensure that the chat environment is positive at all times, welcome new players, ensure Chat Guidelines are followed and players have a good time chatting
- Bring fun, entertainment and humor to the game rooms whilst being professional and delivering a best in class service to our customers
- Encourage players to participate and wager more by promoting various offers/promotions in a manner which does not look like spam
- Conduct games as per guidelines to meet business objectives
- Contribute suggestions and promotional ideas that will improve player engagement
- Maintain good working relationships with all team members
- Behave in a responsible and professional manner at all times projecting company brand and values
- Manage all tasks in a timely and efficient manner, escalating where necessary to next level of management in line with escalation procedures
Job Particulars
Education Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MEd, MSc, 12th Pass (HSE), Vocational Training
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id466607
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address HSR
State Karnataka
Country India
About Company
REALBRIDGE is a boutique digital marketing and development agency based in Bangalore, India and provides web services to gaming businesses in the UK. We specialize in bespoke marketing and building innovative applications for web and mobile.
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