Customer Support Executive Jobs in Bangalore - ScanCafe Digital Solutions Pvt Ltd

Job Roles & Responsibilities: 

• Respond to all customer Emails and chat/calls (Night Shift).
  
• Understand the unsaid message in an email/chat and respond sensibly.
  
• Wants to delight customers, above and beyond the call of duty.
  
• Has intimate knowledge of the customers’ needs and empathy for the customer’s situation.
  
• Is able to communicate clearly, both written and in speech.
  
• Handles situations in the best interest of both customer and company.
  
• Provide accurate information in a crisp and clear manner.  
  
• Provide appropriate response in a timely manner and follow up accordingly
  
• Take ownership and provide resolution in the shortest possible time.
  
• Work with internal departments to offer the best possible resolution to the customer.
  
• Understand the process and identify improvements to enhance customer experience.
  
• Exercise high level of discretion in handling highly sensitive user information and/or user generated content.
  
• Analyze customer issues and identify trends.
  
• Manage and present reports on a weekly basis (MIS - Excel).
  

• Excellent spoken skills and reasonable typing skills (Night Shift).
  
• Ability to write/speak without any grammar errors
  
• Exposure to US culture and consumer mindset.
  
• Experience in handling escalations for high profile customers
  
• Ability to address multiple issues in one email, without confusing the recipient.
  
• Result oriented with good analytical skills and problem solving capabilities.
  
• Knowledge in MS Office. 
  
• Qualifications:Any Graduation / Diploma –2-4 Years Experience.
• Must Have:Typing Speed: In excess of 35 words/min and accuracy 95%.