Customer Support Executive Jobs in Bangalore - Simplilearn
Job Description
Summary:
The Customer Support is accountable for successfully executing a defined consulting engagement with a customer. The nature of consulting engagement may be Curriculum Design or Portfolio Transformation, Strategic Training Assessment or Opportunity Assessment, needs assessment, and/or general learning consulting to better understand customer requirements and how Simplilearn can bring value to customer.
Responsibilities:
- Respond to high volumes of inbound customer queries over calls/ emails promptly; domestic & overseas customers
- Work on reports & concurrently update client records
- Resolve product related issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Work independently and efficiently to meet defined SLAs
- Responsible for meeting productivity matrices and quality standards as per defined quality norms
Requirements:
- Experience of 0- 3 years in voice or non-voice process
- Should be willing to work in rotational shifts.
- Should be willing to work in 24/7 (rotational week off)
- Excellent communication skills (verbal & written) with a flair for problem solving
- Able to drive customer Centricity in the team
- Experience from e-learning/ e-Commerce industry will be an added advantage
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MSc, 12th Pass (HSE), Vocational Training, BSW, Other Graduate
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id630859
Job Category MBA , Diploma , BPO , Walkin , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 500,000+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 500 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.
Jobs By Location
Bangalore
Delhi
Kolkata
Ahmedabad
Mumbai
Gurgaon
Hyderabad
Pune
Chennai
Noida
Others also searched for
Job & career videos Subscribe
