Customer Support Executive Jobs in Bangalore - Solutions Infini

Technical Support Engineer

Solutions Infini Technologies

0 to 2.5 Years

200000 - 300000 Yearly

Expired

Posted: 04 Aug 17

Job Description

Role & Responsibilities:

Minimum of one year experience in tech support role.
Basic Knowledge about Linux and networking protocols.
Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.
Talking to clients through a series of actions over the telephone to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving software faults.
Logging client queries.
Analyzing call logs to spot trends and underlying issues.
Responding within agreed time limits to call-outs. Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals.
Maintaining and monitoring the application functionalities.

Job Particulars

Role customer service tech support

Education B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, BAMS

Who can apply Freshers and Experienced (0 to 2.5 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id329838

Job Category Tech Support

Locality Address

State Karnataka

Country India

About Company

A global leader in Cloud Communications widely accredited as Asia’s fastest growing cloud communications company. Solutions Infini assists businesses with their communication framework with top notch services like Enterprise Messaging, Banking Solutions, Short/Long Codes and Voice based solutions.
With a Vision-Simplifying Mobile Communication, we assist in businesses in their SMS and Voice dialogue by developing strong alliances with multiple leading operators worldwide and regional partners.

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