Customer Support Executive Jobs in Bangalore - Talenthive consulatancy pvt ltd
Job Description
In this role, you will be responsible for:
- Maintaining customer focus at all times and respond to customer enquiries over e-mail, phone and chat.
- Ensuring all customers' queries are investigated and resolved, escalating issues if appropriate.
- Maintaining knowledge of all existing and upcoming products/services of the company.
- Taking ownership of issues raised by users and experts and work with cross teams to exceed customer expectations.
- Capture customer feedback and channelize to internal teams as appropriate.
- Monitoring real-time dashboards and coordinating with supply whenever required
You will ideally have this background:
- Excellent written and verbal communication skills(English)
- Experience handling customer support related projects
- Good knowledge of MS office(MS Word, Excel)
- 0.6 - 3 yrs of work - experience
- No of working days - 6 days a week
- Days OFF - Any weekday (not weekend)
- Morning Shift: 6am to 4:30pm
- Evening Shift: 4pm to 2:30am
Job Particulars
Who can apply Experienced (0.6 to 3 Years)
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id251401
Job Category Tech Support
Locality Address Koramangala
State Karnataka
Country India
About Company
Talenthive is a 6-year-old HR firm that specializes in sourcing and placing professionals for Start-Ups / mid-size companies across the globe. Currently, we have 2 branches in India. Head office is in Noida and branch office is in Sarjapur Road, Bangalore.
Talenthive provides HR services and financial services to Start up companies based in a different location of India. We are more into convincing business and working on niche technologies.
We are taking caring of entire HR functionalities such as Recruitment, Payroll, Employee Engagement etc. The company has got a very good reputation in Industry with having 100% success ratio.
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