Customer Support Executive Jobs in Bangalore - Urban Ladder

Customer Support Associate

• Love to solve problems? Love answering questions patiently? Love talking all day? :) If your answer to all the above questions is a resounding yes, we want to listen to you. Hopefully forever! We are looking for fun, committed people for our Client Servicing Team based in Bangalore.
  

• You can talk on the phone all day, send emails out in lightning speed and chat up with our clients and help them out with their numerous queries.
• Just make sure our clients are happy at the end of every interaction! Your role will involve you being a multi-tasker (scratch that!), a super multi-tasker, handling multiple responsibilities and customers at the same time. 
  
• Let's be honest. 
• Client servicing isn't easy and we aren't looking for people who want it easy. 
• Being driven to focus on every single detail and being empathetic to people should come naturally to you. 
• If you are committed to learning a lot, taking ownership of every client/order end to end and have an impeccable sense of work ethic, we should meet.
  

• possess great written communication (No SMS language, please)
  
• willing to answer calls, email and chat and be open to learning to use other new channels or processes
  
• willing to be an excellent customer advocate internally and stand up for what's right by the customer
  
• willing to work fast and be flexible with work timings/schedule and availability.
  
• have knowledge of and be an active social media user
  
• Ecommerce and hospitality experience is a huge bonus
  
• Willing to work under pressure environment and on weekends
  
• Shift timings – 9 hour shift between 8.00 am – 8.00 pm.