Customer Support Executive Jobs in Bangalore - VPRORECRUIT SERVICES PVT LTD

We are hiring for voice/semi voice process for top MNC companies.

Job Role:

• Job Title: Customer Voice Support/Tech Support/Voice Process
  
• Domain: Voice, Customer Service, International Voice/Non Voice/Semi Voice
  
• Shift: Rotational, Day Shift/, Rotational Shift
  
• No. of Positions: Multiple
  

Job Description:

• Responsible for customers related queries. 
• Provide basic Customer service. 
• Executive is also responsible for providing first class support for non-technical & Technical and escalations coming from customers.
• Excellent communications skills (Written and spoken)
• Willing to Work in 24/7 shifts
• Willing to work for International voice process
• 0 to 4 yrs work experience 
• Relevant min 6months international voice/non voice experience.
• Fresher’s can also walk-in
• any gradate /UG (Fresher’s 2017 batch with no backlogs)

Experience: 

• Minimum 6 months of total experience in customer support industry including (voice, customer service)
  
• Holds a college degree in any stream. Freshers/UG can also apply

• Work location: Bangalore
  
• Sal: Rs.15, 000 to 25,000 per Month
  

• Strong written and verbal communication Skills
  
• Good PC Skills
  
• Good customer convincing Skills
  
• Strong analytical Skills
  
•  Excellent time management Skills
  
• Problem solving and working through ambiguous Situations
  
• Attention to detail and accuracy
  
•  Exceptional customer service Skills
  

• Receive and resolve inbound customer support queries via a phone queue.
  
• Handle and resolve customer queries via inbound phone calls, emails or web chat.
  
• Maintain awareness of competitive activity and opportunities for product development
  
• Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions. 
  
• Utilize other the customer service skills efficiently.
  
• Research and resolve customer inquiries for the various products and services.
  
• Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
  
• Must meet or exceed individual performance goals and metrics focused on providing customer support.