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Customer Support Executive Jobs in Bangalore - Vymo Technologies India Pvt. Ltd.

Customer Support Executive
Vymo Technologies India Pvt. Ltd.
Bangalore(Koramangala )
0.6 Years
Vymo Technologies India Pvt. Ltd.
Last Date 21 Aug 2020
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Vymo Technologies India Pvt. Ltd. - Job Details

Date of posting: 22 Jun 20

What is the Personal Sales Assistant

A game-changer! We thrive in the CRM space where every company is struggling to deliver meaningful engagement to their Sales teams and IT systems. Vymo engineered with a mobile-first philosophy through AI/ML detects, predicts, and learns how to make Sales Representatives more productive through nudges and suggestions on a mobile device. 

Job Overview

  • To work as the SPOC from Support for all NPS/customer feedback related activities.
  • Will have to communicate with customers across various geographies in India, SEA, ME

Responsibilities and Duties

  • Connect with a customer who is giving feedback on Store(s) and on Wootric
  • Obtain all necessary details from customers who have rated the scores at NPS 7, 8. 
  • Create JIRA tickets for product/feature/deployment-related issues
  • Follow up on JIRA for release details, communicate back to end-users postfix deployment
  • Report back on the completion of the above tasks and keep a running tracker available for review at all times
  • Carry out the above tasks for the detractors (1-6) post completion of the passives (7,8)

Following to closure on issues raised, which does not limit to but includes:

  • Raising a BUG/CR and following up on the same on JIRA (Creating a Slack Channel/Alerting on other Comm channels that include the relevant stakeholder is of paramount importance when raising a P0 BUG)
  • Keeping a checklist/tracker for those BUGs/CRs and escalate them if they are close to missing their TATs based on the priority levels raised in the BUG/CR
  • Empower yourself with the workflow/logic/business demands of all the Clients that VYMO supports with a view to having comprehensive knowledge
  • Pass on to L2/POD4/Product teams all/necessary details that involve any specific or generic issue that needs to be immediately addressed or needs an L2 level debugging

    Qualifications

    • B.Com/B.Tech /BCA /Engg graduates with any technical courses completed/certified
    • Prefer candidates who have at least 6 months of technical experience in a Helpdesk role managing support related queries
    • Debugging ability, Customer Service oriented, Excellent verbal/written communication skills
    • Ownership towards the tasks at hand, chasing up for end-to-end completion.
    • Any technical certification is preferable
    • Strong working knowledge of MS Office
  • Job Summary

    Job Type : Full Time
    Job Category : Tech Support,Sales and Marketing
    Hiring Process : Face to Face Interview, Telephonic Interview
    Who can apply : Experienced (0.6 Years)

    About Vymo Technologies India Pvt. Ltd.

    About Vymo

    Vymo is a New York-based next-generation Sales productivity SaaS company with offices in 7 locations. Vymo funded by top tier VC firms like Emergence Capital and Sequoia Capital is a category creator, an intelligent Personal Sales Assistant who captures sales activities automatically learns from top performers, and predicts 'next best actions' contextually. Vymo has 100,000 users in 60+ large enterprises such as AXA, Allianz, Generali, and Sumitomo. Gartner and CB Insights recognize Vymo for Prescriptive Sales. Vymo has seen 3x annual growth over the last few years and aspires to do even better this year by building up the team globally.

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    Vymo Technologies India Pvt. Ltd. recruiting Customer Support Executive Experienced(0.6 Years) candidates candidates nearby Bangalore(Koramangala ).Vymo Technologies India Pvt. Ltd. vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
    Vymo Technologies India Pvt. Ltd. Company recruits a lot of Experienced(0.6 Years) candidates candidates every year based on the skills Business Development, International BPO, Telecaller. The candidates with BBA/BBM, BSc, BCA, BE/B.Tech, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore(Koramangala ) can apply for Customer Support Executive position in Vymo Technologies India Pvt. Ltd.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Vymo Technologies India Pvt. Ltd. recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Vymo Technologies India Pvt. Ltd. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Vymo Technologies India Pvt. Ltd. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Vymo Technologies India Pvt. Ltd. and near your city and get a secured career.