Customer Support Executive Jobs in Bangalore - WeCool Trading & Imports Pvt. Ltd.
Job Description
Job Details
Customer Support Executive
Customer Support Executive
Role and Responsibility
Ø Manage Incoming calls from the customers and do Outgoing Calls for customers for getting positive reviews
Ø Resolving the customer queries and building the trust and brand image with the customer
Ø Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships with customer accounts through open and interactive communication
Ø Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Ø Prepare product or service reports by collecting and analyzing customer information, Keep records of customer interactions, process customer accounts, and file
Requirements
Ø Strong phone contact handling skills and active listening
Ø Excellent English and Hindi communication
Ø A bachelor’s degree or related education
Ø A minimum of 1 - 2 years experience
Shift Timings: Day Shift (10 AM to 07 PM)
Ø Manage Incoming calls from the customers and do Outgoing Calls for customers for getting positive reviews
Ø Resolving the customer queries and building the trust and brand image with the customer
Ø Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships with customer accounts through open and interactive communication
Ø Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Ø Prepare product or service reports by collecting and analyzing customer information, Keep records of customer interactions, process customer accounts, and file
Requirements
Ø Strong phone contact handling skills and active listening
Ø Excellent English and Hindi communication
Ø A bachelor’s degree or related education
Ø A minimum of 1 - 2 years experience
Shift Timings: Day Shift (10 AM to 07 PM)
Job Particulars
Who can apply Experienced (1 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1423542
Job Category Tech Support
Locality Address HBR Layout , Hennur , Kalyan Nagar
State Karnataka
Country India
About Company
WeCool Trading & Imports Pvt. Ltd.
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