Customer Support Executive Jobs in Chennai - Edsix Brainlab Private Limited

-          Willing to be part of the sparkling team for a long-term contribution with added optimistic approach.

-          Build sustainable relationships and trust with clients through open and interactive communication.

-          Handle clients(schools) in front end to organize and monitor the program is running smooth

-          Keep up to date information on the status / progress of the clients

-          Generating reports on periodical basis

-          Responsible for program implementation and follow up for sessions/payments/reports/all customer needs.

-          Keep updated of the clients with new features / daily status / reports / improvements

-          Analyze the data and keep including new ideas and process to improve customer delight

-          Identifying and assessing customers’ needs to achieve satisfaction

-          Provide accurate, valid and complete information by using the right methods/tools. Coordinate between the clients and the internal team to provide smooth solution on quick time.

-          Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and to keep records of customer interactions, reports and logs.

-          Willing to travel to client places to implement the program and monitor sessions periodically

-          Update client-side information in the log/database during and after each call/visit

-          Work with the management team to stay updated on product knowledge and be informed of any changes in product and keep informed the clients

-          Generate reports

-          Maintain a positive and very good relationship with the customers.

-          Ability to multi-task, prioritize, and manage time effectively.