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Customer Support Executive Jobs in Chennai - Freelancer

Customer Support Executive
SITEL
2017 - 2019
199000 - 239000 Per Year
SITEL
Last Date 19 Oct 2019
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SITEL - Job Details

Date of posting: 20 Aug 19

·         Answer inbound chat, covering a full range of Client’s products and services including obtaining all information necessary for the resolution of the transaction.

·         Achieve sales targets by effectively communicating the benefits of products and services to customers.

·         Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.

·         Utilize all available resources to reach out to prospects and turn those prospects into customers

·         Sales through Customer Service

·         All other duties as assigned

·         Follow standard processes and procedures;

·         Identify and escalate priority issues per Client specifications;

·         Redirect problems to appropriate resource;

·         Accurately process and record call transactions using a computer and designated tracking software;

·         Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

·         Follow up and make scheduled callbacks to customers where necessary;

·         Stay current with system information, changes and updates

Job Qualifications:

·         Effective English verbal communication skills

·         Excellent customer service skills and great enthusiasm for helping customers

·         Must be able to prioritize and complete all job duty requirements

·         Must be able to adhere to schedule changes based on department and/or business

·         Must be an energetic self-starter with the ability to work both independently and within a team

·         Excellent time management skills, attention to detail and the ability to multi-task

·         Competent in MS office and web browser environments

·         Ability to continually display positive attitude.

·         Stay current with system information, changes and updates

Additional Benefits:
Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop)

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About SITEL

An Integrated Services Group at the Heart of the Client Experience

Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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SITEL recruiting Customer Support Executive candidates nearby Chennai.SITEL vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
SITEL Company recruits a lot of candidates every year based on the skills Kannada Speaking, Malayalam Speaking, Tamil Speaking, Telugu Speaking. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Chennai can apply for Customer Support Executive position in SITEL. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the SITEL recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of SITEL and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of SITEL and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in SITEL and near your city and get a secured career.