Customer Support Executive Jobs in Chennai - Gem Software Solutions
Customer Support Executive
Gem Software Solutions
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 29 Jul 21
Job Description
Job Description :To provide call(inboundand outbound), chat and email customer support for software products
To resolve customer queries/issues with utmost care and attention
1st Line Customer Support Executive will support customers with the resolution of general queries, carry out initial investigations and where necessary escalates to next level.
Customer Support Executive may need to work with other internal departments and 3rd parties/stakeholders to support a full fault resolution.
Ability to interact with customer with understanding of UK accent. Prior experience in UK customer support operations is critical Main responsibilities
Answer incoming cases from customers requiring support on our products
Create and assign tickets in the CRM system for relevant teams collating information to support investigation and resolution
Take a first contact resolution approach, carrying out an initial Investigation and resolving queries using available resources
Escalate more complex queries to the 2nd Line Support team where appropriate
Consistently achieve individual and team targets including Net Promoter Score and quality
Prioritize daily workload and take ownership for meeting customer SLA’s
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1272199
Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support
Locality Address Nungambakkam , Teynampet
State Tamil Nadu
Country India
About Company
Gem Software Solutions Limited (GSS) is an Information Technology company, incorporated in 1997and has over 460 dedicated professionals focused to serve our clients and their business needs all times. We are a customer centric and technology driven service provider specialized in developing & implementing Software Application Solutions, IT Enabled Services, BPO, KPO and IT Resource Consulting.
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