Customer Support Executive Job in Gem Software Solutions at Nungambakkam, Teynampet, Chennai

Customer Support Executive

Gem Software Solutions

0 Years

Not disclosed

Expired

Posted: 29 Jul 21

Job Description

Job Description :

To provide call(inboundand outbound), chat and email customer support for software products

To resolve customer queries/issues with utmost care and attention

1st Line Customer Support Executive will support customers with the resolution of general queries, carry out initial investigations and where necessary escalates to next level.

Customer Support Executive may need to work with other internal departments and 3rd parties/stakeholders to support a full fault resolution.

Ability to interact with customer with understanding of UK accent. Prior experience in UK customer support operations is critical Main responsibilities

Answer incoming cases from customers requiring support on our products

Create and assign tickets in the CRM system for relevant teams collating information to support investigation and resolution

Take a first contact resolution approach, carrying out an initial Investigation and resolving queries using available resources

Escalate more complex queries to the 2nd Line Support team where appropriate

Consistently achieve individual and team targets including Net Promoter Score and quality

Prioritize daily workload and take ownership for meeting customer SLA’s

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Written-test, Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id1272199

Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support

Locality Address Nungambakkam , Teynampet

State Tamil Nadu

Country India

About Company

Gem Software Solutions Limited (GSS) is an Information Technology company, incorporated in 1997and has over 460 dedicated professionals focused to serve our clients and their business needs all times. We are a customer centric and technology driven service provider specialized in developing & implementing Software Application Solutions, IT Enabled Services, BPO, KPO and IT Resource Consulting.

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