Customer Support Executive Jobs in Chennai - Gem Software Solutions

Customer Support Executive
Gem Software Solutions
Gem Software Solutions
Last Date 27 Sep 2021
This Job is Expired

Gem Software Solutions - Job Details

Date of posting: 29 Jul 21
Job Description :
  • To provide call(inboundand outbound),chat and email customer support for software products
  • To resolve customer queries/issues with utmost care and attention
  • 1st Line Customer Support Executive will support customers with the resolution of general queries, carry out initial investigations and where necessary escalates to next level. 
  • Customer Support Executive may need to work with other internal departments and 3rd parties/stakeholders to support a full fault resolution.
  • Ability to interact with customer with understanding of UK accent. Prior experience in UK customer support operations is critical Main responsibilities
  • Answer incoming cases from customers requiring support on our products
  • Create and assign tickets in the CRM system for relevant teams collating information to support investigation and resolution
  • Take a first contact resolution approach, carrying out an initial Investigation and resolving queries using available resources 
  • Escalate more complex queries to the 2nd Line Support team where appropriate
  • Consistently achieve individual and team targets including Net Promoter Score and quality
  • Prioritize daily workload and take ownership for meeting customer SLA’s
  • Job Summary

    Job Type : Full Time
    Hiring Process : Written-test, Face to Face Interview, Telephonic Interview
    Who can apply : Freshers
    Country : India

    About Gem Software Solutions

    Gem Software Solutions Limited (GSS) is an Information Technology company, incorporated in 1997and has over 460 dedicated professionals focused to serve our clients and their business needs all times. We are a customer centric and technology driven service provider specialized in developing & implementing Software Application Solutions, IT Enabled Services, BPO, KPO and IT Resource Consulting.
    This Job is Expired
    This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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