Need a Institute/Coaching Class?
IT Courses / Govt Exam Preparation
Higher Studies / Studies Abroad
Job Role: Customer Support Executive
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Identify and assess customers needs to achieve satisfaction.
· Build sustainable relationships and trust with customer accounts.
· Manage large inbound calls.
· Provide accurate, valid and complete information by using the right methods/tools.
· Follow communication procedures, guidelines and policies.
· Take an extra mile to engage customers.
· Excellent Communication in Hindi is mandatory.
· Strong phone contact handling skills and active listening.
· Ability to multi-task, prioritize, and manage time effectively.
· Customer orientation and ability to adapt/respond to different types of characters.
· Proven customer support experience is added advantage.
Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.