Customer Support Executive Jobs in Chennai - HGS Global Solutions

Job Description:

• Job Role: Associate 
  
• Position: Customer Support - Voice.
  
• Experience: 0 - 2 Years
  
• Educational Qualification: Puc / ITI / Diploma / Any Graduation
  
• Gender: Male & Female 
  
• Compensation: 95,580 p.a. to 1,45,580 p.a.
  
• Shift Timings: Day / Rotational
  
• Cab : Only Drop
  
• Location: Nandambakkam, Chennai.
  

 Position Summary

• Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
  
•  Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  
• Specialists require an intimate knowledge of the products or services being sold, great communication skills and sales experience. 
  
• The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.
  

Roles and Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Desired Skills and Abilities

·         Any one Regional Language Communication Skill {Tamil / Telugu / Kannada / Malayalam / Hindi}

• Manageable in English Communication
• Basic Telephone Etiquettes
• MS Office
• Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
• Ability to write, read and speak English to suit business need
• Decision Making, numerical ability & logical reasoning
• Customer Focus and Being Attentive
• Troubleshooting

Benefits:

• An associate with us is entitled to the following benefits:
• Life Insurance for self
• Medical Insurance for self and immediate dependents