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• You will be working within the Healthcare Department as a lead point for customers to gain access into the range of service
• Telephony, digital and admin-based tasks to service customer queries
• Provide technical advice and guidance on your areas of expertise to both external customers and colleagues at all levels (training will be provided)
• Dealing with customer data ethically and in accordance with GDPR
• Scheduling and prioritising your allocated work daily
• Previous telephony experience is desirable
• Excellent communication - oral and written English.
• Confident telephone manner.
• Continuous improvement mind set.
• Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines.
• Positive and approachable manner.
• Able to work UK hours.
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