Customer Support Executive Jobs in Chennai - Mavens i Softech Solutions Private Limited
Customer Support Executive
Mavens i Softech Solutions Private Limited
Expired
Posted: 04 Nov 19
Job Description
- English & Hindi - Must
- Manage large amounts of inbound calls in a timely manner
- Follow communication “scripts” when handling different topics pertaining to the Software
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to collect the references from the existing clients
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call centre database in a comprehensible way on the prescribed templates
- Collect the new Change request and hand it over to product team
- Meet personal/team qualitative and quantitative targets to fix the issues
- Communicate all the new releases to the clients as and when required
- Close all the inbound emails on day to day basis
- Learn all the new releases and train the existing customers
- Online and Onsite training is to be given to the customers as and when required
- Regional Language
Job Particulars
Education 12th Pass (HSE), Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id743039
Job Category Tech Support
SkillsHindi Speaking
Locality Address
State Tamil Nadu
Country India
About Company
Mavens i is an IT software solution provider in
business areas Banking, Pharma / FMCG, Telco, Airlines, Manufacturing,
Retail and e-Commerce.
Jobs By Location
Chennai
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