Customer Support Executive Jobs in Chennai - Mavens i Softech Solutions Private Limited

Customer Support Executive

Mavens i Softech Solutions Private Limited

0 Years

10000 - 15000 Monthly

Expired

Posted: 04 Nov 19

English & Hindi - Must
Manage large amounts of inbound calls in a timely manner
Follow communication “scripts” when handling different topics pertaining to the Software
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to collect the references from the existing clients
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way on the prescribed templates
Collect the new Change request and hand it over to product team
Meet personal/team qualitative and quantitative targets to fix the issues
Communicate all the new releases to the clients as and when required
Close all the inbound emails on day to day basis
Learn all the new releases and train the existing customers
Online and Onsite training is to be given to the customers as and when required
Regional Language