Customer Support Executive Jobs in Chennai - Sitel India

Designation: Customer Service Professionals

Process: Tech Support

Qualification: BE/ B.Tech

Experience: 0-1 Years (Other BPO domain with good comm skill is more preferred)

Shift: Rotational Shifts (Must be flexible for any shifts)

Responsibilities

1. Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
   
2. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
   
3. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
   
4. Follow standard processes and procedures;
   
5. Identify and escalate priority issues per Client specifications;
   
6. Redirect problems to appropriate resource;
   
7. Accurately process and record call transactions using a computer and designated tracking software;
   
8. Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
   
9. Organize ideas and communicate oral messages appropriate to listeners and situations;
   
10. Follow up and make scheduled call backs to customers where necessary
    
11. Stay current with system information, changes and updates
    

Additional Benefits:

Attractive incentives and other employee benefits (Exclusive of CTC)

Free cab facilities (Home pickup and home drop)

Client incentives

Requirements:

Candidate must have excellent comm skills in English

Must be flexible for rotational shifts

Other Bpo domain experiences with good comm skills are also preferred