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Customer Support Executive Jobs in Chennai - Zero Gravity Photography

Customer Support Executive

Zero Gravity Photography
experience-icon 0 Years
salary-icon 20000 - 25000 Monthly
qualification-icon B.Com, BA, BBA/BBM
location-icon Chennai
Expired
Posted: 24 Feb 22
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Job Description

  • Job Role: Customer Support Executive
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

    • Job Particulars

    Role customer service tech support
    Education B.Com, BA, BBA/BBM
    Who can apply Freshers
    Hiring Process Face to Face Interview, Telephonic Interview
    Employment TypeFull Time
    Job Id1430420
    Job Category BSc/BCA/BBM , Tech Support
    Locality Address Nungambakkam
    State Tamil Nadu
    Country India

    About Company

    The camera is an instrument that teaches people how to see without a camera” We, at Zero Gravity Photography, completely believe in this quote by Dorthea Lange. For us, it was this belief that made us become the best at what we do. Memories are the only things that stay, and what’s better than capturing them in their rawest.
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