Customer Support Executive Job in Arsya Training and Placement Company at Sanganoor Main Rd, Thondamuthur Rd, Ukkadam, Coimbatore

Respond to support queries in a timely and accurate way, mostly via email, sometimes via call.
Identify user needs and helps them use specific features

Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members

Inform users about new features and functionalities

Analyze and report product defects (for example, by testing different scenarios or impersonating the user