Customer Support Executive Jobs in Coimbatore - Arsya Training and Placement Company
Job Description
Respond
to support queries in a timely and accurate way, mostly via email,
sometimes via call.
Identify
user needs and helps them use specific features
Update
our internal databases with information about technical issues and
useful discussions with customers
Share
feature requests and effective workarounds with team members
Inform users about new features and functionalities
Analyze and report product defects (for example, by testing different scenarios or impersonating the user