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Customer Support Executive Job in Creative Bees at 100 Feet Road, Coimbatore

Customer Support Executive

Creative Bees
experience-icon0 Years
salary-icon 10000 - 12000 Monthly
qualification-icon Any Graduate
location-icon Coimbatore
Expired
Posted: 09 Jul 21
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Job Description

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Hindi language is must
  • Basic Knowledge in networking and operating system is must

Job Particulars

Role customer service tech support
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1250999
Job Category Tech Support
Locality Address 100 Feet Road
State Tamil Nadu
Country India

About Company

Creative Bees
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