Customer Support Executive Jobs in Coimbatore - Hrh Next Service Pvt Ltd

Customer Support Executive
Hrh Next Service Pvt Ltd
Coimbatore(R S Puram)
0 Years
10000 - 14000 Monthly
Customer Support Executive Jobs in Coimbatore - Hrh Next Service Pvt Ltd
Last Date 21 Feb 2022
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Hrh Next Service Pvt Ltd - Job Details

Date of posting: 23 Dec 21

Job Description 

No of Positions Opened: 100

Title: Customer care Associate                              

Location: Coimbatore

Language: Tamil, Malayalam, Hindi & English

Reports to: Team Leader

Qualification: Graduates

Experience:Fresher or experience

Cost To Company:  10000 to 14000.00

Shifts: Rotational

Position Summary: First point of contact to the customers.

Key Responsibilities and Summary:

Call Centre Agent Roles & Responsibilities:

•        Managing Inbound and/or outbound calls

•        Following various communication scripts when speaking to a customer;

•        Identifying customer needs, answering questions and providing solutions/alternatives to issues;

•        Upselling products and services wherever possible;

•        Building sustainable customer relationships;

•        Keeping records of all conversations organized;

•        Building product knowledge; and improving performance and achieve targets.

•        Maintaining and improving quality results by adhering to standards and guidelines.

Call Centre Associate Skills:


•        Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.

•        Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.

•        Flexible: Agents have to be able to adapt to unique customer queries and situations.

•        Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

•        Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.

•        Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.

•        Professional: Agents must be able to apply professional behaviour with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.

Desired Candidate Profile 


·         Candidates who are Fresher/Recent Graduates/Candidates with relevant experience can apply

·         Fluency in communication(English/Malayalam)

·         Familiar with MS Office Tools

·         Have a good attitude - should be committed to the work

·         Can-do attitude with ability to manage multiple tasks in tight timeline frames.

·         Ability to work independently with strong attention to detail and quality.

·         Must be patient and a good listener to answer customer query and concerns.

·         Excellent customer handling and customer engagement skills.

Job Summary

Job Type : Full Time
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers
Country : India

About Hrh Next Service Pvt Ltd

Hrh Next Service Pvt Ltd

Apply Now
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Hrh Next Service Pvt Ltd recruiting Customer Support Executive candidates nearby Coimbatore(R S Puram).Hrh Next Service Pvt Ltd vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
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