Need a Institute/Coaching Class?
IT Courses / Govt Exam Preparation
Higher Studies / Studies Abroad
No of Positions Opened: 100
Title: Customer care Associate
Language: Tamil, Malayalam, Hindi & English
Reports to: Team Leader
Experience:Fresher or experience
Cost To Company: 10000 to 14000.00
Position Summary: First point of contact to the customers.
Key Responsibilities and Summary:Call Centre Agent Roles & Responsibilities:
• Managing Inbound and/or outbound calls
• Following various communication scripts when speaking to a customer;
• Identifying customer needs, answering questions and providing solutions/alternatives to issues;
• Upselling products and services wherever possible;
• Building sustainable customer relationships;
• Keeping records of all conversations organized;
• Building product knowledge; and improving performance and achieve targets.
• Maintaining and improving quality results by adhering to standards and guidelines.Call Centre Associate Skills:
• Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
• Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.
• Flexible: Agents have to be able to adapt to unique customer queries and situations.
• Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
• Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.
• Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.
• Professional: Agents must be able to apply professional behaviour with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.
Desired Candidate Profile
· Candidates who are Fresher/Recent Graduates/Candidates with relevant experience can apply
· Fluency in communication(English/Malayalam)
· Familiar with MS Office Tools
· Have a good attitude - should be committed to the work
· Can-do attitude with ability to manage multiple tasks in tight timeline frames.
· Ability to work independently with strong attention to detail and quality.
· Must be patient and a good listener to answer customer query and concerns.
· Excellent customer handling and customer engagement skills.
Hrh Next Service Pvt Ltd
Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.