Customer Support Executive Jobs in Coimbatore - Hrh Next Service Pvt Ltd
Customer Support Executive
Job Description
Job Description
No of Positions Opened: 100
Title: Customer care Associate
Location: Coimbatore
Language: Tamil, Malayalam, Hindi & English
Reports to: Team Leader
Qualification: Graduates
Experience: Fresher or experience
Cost To Company: 10000 to 14000.00
Shifts: Rotational
Position Summary: First point of contact to the customers.
Key Responsibilities and Summary:
Call Centre Agent Roles & Responsibilities:• Managing Inbound and/or outbound calls
• Following various communication scripts when speaking to a customer;
• Identifying customer needs, answering questions and providing solutions/alternatives to issues;
• Upselling products and services wherever possible;
• Building sustainable customer relationships;
• Keeping records of all conversations organized;
• Building product knowledge; and improving performance and achieve targets.
• Maintaining and improving quality results by adhering to standards and guidelines.
Call Centre Associate Skills:• Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
• Organized: Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.
• Flexible: Agents have to be able to adapt to unique customer queries and situations.
• Friendly/empathetic: Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
• Calm under pressure: Agents may have to handle hundreds of customer calls each day. They should be able to maintain composure in stressful situations.
• Effective communicator: Agents need great verbal/written skills to effectively communicate with customers.
• Professional: Agents must be able to apply professional behaviour with colleagues and customers to quickly and effectively resolve issues and improve customer satisfaction.
Desired Candidate Profile
· Candidates who are Fresher/Recent Graduates/Candidates with relevant experience can apply
· Fluency in communication(English/Malayalam)
· Familiar with MS Office Tools
· Have a good attitude - should be committed to the work
· Can-do attitude with ability to manage multiple tasks in tight timeline frames.
· Ability to work independently with strong attention to detail and quality.
· Must be patient and a good listener to answer customer query and concerns.
· Excellent customer handling and customer engagement skills.
Job Particulars
About Company
Hrh Next Service Pvt Ltd
