Customer Support Executive Jobs in Delhi,Gurgaon,Noida - IDC Technologies
Customer Support Executive
IDC Technologies
0.6 to 3+ Years 
50000 - 300000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 04 May 20
Job Description
Hiring !! Hiring
Dear Connections,
We are urgently hiring for our IT Help Desk / Customer Support Executive Vertical:
Note : Due to covid-19 effect mode of interview is Skype/WebEx/Telephonic
joining after Lockdown- May or June 2020
1) Experience- 0.6 + Years
2) CTC- 17,400 In Hand : 14,000
3) Location- NOIDA
Interested candidates can share updated cv on : : Polytechnic or Degree (Graduate)
Please ignore Don't Reply any 10th / 12th Pass candidates .
Job Role-Candidates should have good communication skills.Need to work on 6*24*7 shifts .Good Knowledge of Microsoft XLCalling customer and providing Second level technical support for the queries and problems.Assessing the severity of the calls.Recording all requests and responding accordingly.Authenticating callers and checking for entitlement of services.Gathering the appropriate information for the type request.Handling escalated call.Ability to acquire; new skills & keep them updated .Work with Local & Global Teams .Proactive and clear communication skills .Quality and Process Knowledge .Should be good in client communication skills .Willing to Work on Shifts based .
Dear Connections,
We are urgently hiring for our IT Help Desk / Customer Support Executive Vertical:
Note : Due to covid-19 effect mode of interview is Skype/WebEx/Telephonic
joining after Lockdown- May or June 2020
1) Experience- 0.6 + Years
2) CTC- 17,400 In Hand : 14,000
3) Location- NOIDA
Interested candidates can share updated cv on : : Polytechnic or Degree (Graduate)
Please ignore Don't Reply any 10th / 12th Pass candidates .
Job Role-Candidates should have good communication skills.Need to work on 6*24*7 shifts .Good Knowledge of Microsoft XLCalling customer and providing Second level technical support for the queries and problems.Assessing the severity of the calls.Recording all requests and responding accordingly.Authenticating callers and checking for entitlement of services.Gathering the appropriate information for the type request.Handling escalated call.Ability to acquire; new skills & keep them updated .Work with Local & Global Teams .Proactive and clear communication skills .Quality and Process Knowledge .Should be good in client communication skills .Willing to Work on Shifts based .
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Experienced (0.6 to 3+ Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id923873
Job Category Diploma , Tech Support
Locality Address Greater Noida , Noida City Centre, Sector 15, Noida , Sector 62, Noida
State Haryana, Uttar Pradesh, Delhi
Country India
About Company
IDC Technologies, Inc is a Premier Technology Services Organization with primary focus in IT services. A flexible working model (Fixed bid / T&M / Resource level support), Best-in-Practice solutions with accelerators and highly capable multi-disciplinary technology force from IDC our clients achieve their technology objectives with faster ROI and Time-to-Market capability.With a unique Onsite/offshore global delivery model we deliver solutions with the precision required by our client. Dedicated Client Partner and Delivery manager are paired to work on your project from the start to the completion stage of the project as one amongst you.
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