Customer Support Executive Jobs in Eluru,Guntur,Machilipatnam - HGS
Customer Support Executive
0 to 1 Years 
8366 - 9500 Monthly 
Job Description
Job Description
- Customer care
specialists are responsible for handling calls from new and existing customers
regarding a variety of requests.
- Using their knowledge of products or services
as well as great customer service skills, these professionals address issues,
provide support and offer information, as needed, to keep customers satisfied
and retain business.
- Specialists requires an intimate knowledge of the products or services being
sold, great communication skills and sales experience.
- The ability to
cross-sell products is also essential. Demonstrated success in sales and
customer service is required.
Roles and Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
- Under
Graduates/Graduates
- Fresher/0-12 Months
Desired Skills and Abilities
- Regional Language Communication Skill
- Basic Telephone Etiquettes
- MS Office
- Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
- Ability to write, read and speak English to suit business need
- Decision Making, numerical ability & logical reasoning
- Customer Focus and Being Attentive
- Troubleshooting
- Self-Confident, objection handling skills, customer centric, flexible for shifts & retention skills.
- Compensation best in the industry
- 6 days a week
- 24/7 Rotational shifts
- Cab provided only for the shifts between 9pm To 2 am
- Compensation: 1.12 Lpa
- Work
Location : Guntur
- Work Schedules: 6 days week
Job Particulars
About Company
Greetings from HGS….
It is a great pleasure to introduce ourselves.
Company Profile:
Hinduja Global Solutions (HGS) was established in India under the name ALIT (Ashok Leyland Information Technology), providing information technology services in 1993 with just one client and 25 employees. ALIT was merged with Hinduja Finance Corporation (HFC) in 2000 to form HGS. Between 2000 and 2003, HGS won businesses of major international clients, who were among the leaders in the Insurance & Telecom industries, thus establishing itself as a major player in the contact center industry. 2003 also marked the company's entry into international markets, with the establishment of its center in Manila.
With an aggressive acquisition strategy in place, HGS acquired Customer Contact Center Inc., a leading call center company located in the Philippines. In 2006, HGS acquired AFFINA LLC, a contact center and database management and marketing research company. In 2010, Careline Services, a UK-based contact center management services provider was acquired. In 2011, HGS acquired Online Support Inc., Canada based Customer Relationship Management Company and HCCA Business Services (P) Ltd (HCCA), a prominent player in Human Resource Outsourcing (HRO) domain in India. By virtue of these acquisitions, HGS today offers its clients nearly four decades of contact center experience and leadership dating back to 1973.
HGS currently has a global footprint of 55 delivery centers in CANADA INDIA JAMAICA PHILIPPINES UAE UK USA.
