iNEWPM
ad

Customer Support Executive Jobs in Eluru,Guntur,Machilipatnam - HGS

Last Date 07 Jan 2018

HGS - Job Details

Date of posting: 08 Nov 17

Job Description

  • Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
  • Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. 
  • Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. 
  • The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles and Responsibilities

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

  • Under Graduates/Graduates
  • Fresher/0-12 Months

Desired Skills and Abilities

  • Regional Language Communication Skill
  • Basic Telephone Etiquettes
  • MS Office
  • Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
  • Ability to write, read and speak English to suit business need
  • Decision Making, numerical ability & logical reasoning
  • Customer Focus and Being Attentive
  • Troubleshooting
  • Self-Confident, objection handling skills, customer centric, flexible for shifts & retention skills.
  • Compensation best in the industry
  • 6 days a week
  • 24/7 Rotational shifts
  • Cab provided only for the shifts between 9pm To 2 am
  • Compensation: 1.12 Lpa
  • Work Location  : Guntur
  • Work Schedules: 6 days week

Hiring Process : Written-test, Face to Face Interview, Group Discussion

About HGS

Greetings from HGS….

 It is a great pleasure to introduce ourselves.

Company Profile:

Hinduja Global Solutions (HGS) was established in India under the name ALIT (Ashok Leyland Information Technology),providing information technology services in 1993 with just one client and 25 employees. ALIT was merged with Hinduja Finance Corporation (HFC) in 2000 to form HGS. Between 2000 and 2003, HGS won businesses of major international clients, who were among the leaders in the Insurance & Telecom industries, thus establishing itself as a major player in the contact center industry. 2003 also marked the company's entry into international markets, with the establishment of its center in Manila.

With an aggressive acquisition strategy in place, HGS acquired Customer Contact Center Inc., a leading call center company located in the Philippines. In 2006, HGS acquired AFFINA LLC, a contact center and database management and marketing research company. In 2010, Careline Services, a UK-based contact center management services provider was acquired. In 2011, HGS acquired Online Support Inc., Canada based Customer Relationship Management Company and HCCA Business Services (P) Ltd (HCCA),a prominent player in Human Resource Outsourcing (HRO) domain in India. By virtue of these acquisitions, HGS today offers its clients nearly four decades of contact center experience and leadership dating back to 1973.

HGS currently has a global footprint of 55 delivery centers in CANADA INDIA JAMAICA PHILIPPINES UAE UK USA.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Associate Client Acquisition
M.Com, BBA/BBM, MA, BSc, BCA...
Sales, Field Sales, Marketing
Service executive
Certificate Course (ITI), 10th Pass (SSC), 12th Pass (HSE)
Sales, Field Sales, Marketing

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

HGS recruiting Customer Support Executive Experienced(0 to 1 Years) candidates in Guntur, Vijayawada, Eluru, Machilipatnam, Ongole. The HGS vacancies for Customer Support Executive is filled through Written-test, Face to Face Interview, Group Discussion etc.
HGS jobs for Experienced(0 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 1 Years) candidates every year based on the skills -Voice Support. The candidates with M.Pham, M.Com, BBA/BBM, MA, BSc, BCA, Vocational Training, 12th Pass (HSE), Certificate Course (ITI), Diploma, B.Com, BA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 1 Years) candidates applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to HGS recruitment, Experienced(0 to 1 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of HGS and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of HGS and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.