Customer Support Executive Job in Amaze Wish E-Commerce India Pvt. Ltd. at DLF Phase 3, Gurgaon

Customer Support Executive

Amaze Wish E-Commerce India Pvt. Ltd.

0 Years

10000 - 20000 Monthly

Expired

Posted: 13 Feb 20

Job Description

Open and maintain customer accounts by recording account information

 Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

 Recommend potential products or services to management by collecting customer information and analyzing customer needs

 Manage large amounts of incoming calls

 Build sustainable relationships of trust through open and interactive communication

 Provide accurate, valid and complete information by using the right methods/tools

 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

 Keep records of customer interactions, process customer accounts and file documents

 Follow communication procedures, guidelines and policies

 Go the extra mile to engage customers and solving their issues.

 Resolve customer complaints via phone, email, mail or social media

 Use telephones to reach out to customers and verify account information

 Greet customers warmly and ascertain problem or reason for calling