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Customer Support Executive Jobs in Gurgaon - Amaze Wish E-Commerce India Pvt. Ltd.

Customer Support Executive

Amaze Wish E-Commerce India Pvt. Ltd.
experience-icon 0 Years
salary-icon 10000 - 20000 Monthly
qualification-icon Any Graduate
location-icon Gurgaon
Expired
Posted: 13 Feb 20
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Job Description

Open and maintain customer accounts by recording account information
 Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 Manage large amounts of incoming calls
 Build sustainable relationships of trust through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Go the extra mile to engage customers and solving their issues.
 Resolve customer complaints via phone, email, mail or social media
 Use telephones to reach out to customers and verify account information
 Greet customers warmly and ascertain problem or reason for calling

Job Particulars

Role customer service tech support
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id862546
Job Category Tech Support
SkillsEnglish Speaking
Locality Address DLF Phase 3
State Haryana
Country India

About Company

Amaze Wish is a young Brand Consulting, Digital Marketing and Design firm in Gurgaon headquartered in Gurgaon, Haryana.

Amaze Wish fulfils the burgeoning desire of startups & brands to reach out to consumers affordably and consistently.

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