Customer Support Executive Jobs in Gurgaon - Amaze Wish E-Commerce India Pvt. Ltd.
Customer Support Executive
Amaze Wish E-Commerce India Pvt. Ltd.
Expired
Posted: 13 Feb 20
Job Description
Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers and solving their issues.
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id862546
Job Category Tech Support
SkillsEnglish Speaking
Locality Address DLF Phase 3
State Haryana
Country India
About Company
Amaze Wish is a young Brand Consulting, Digital Marketing and Design firm in Gurgaon headquartered in Gurgaon, Haryana.
Amaze Wish fulfils the burgeoning desire of startups & brands to reach out to consumers affordably and consistently.
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