Customer Support Executive Jobs in Gurgaon,Delhi - Mobishastra Technologies Pvt. Ltd
Customer Support Executive
0 Years 
15000 - 18000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
You will be responsible for :
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Developing and executing a results-driven, multi-platform communications strategy and plan in line with corporate and brand direction while reflecting local priorities.
Creating and managing all marketing material and collateral in line with brand direction.
Implementing online marketing activities including Social Media, SEO/SEM, demand generation, leads generation, etc.
Tracking effectiveness of various campaigns and course correcting as required.
Managing communications spend and working with vendors and agencies, to create and/or localise communications and marketing activities and develop supporting assets.
Leading the planning and implementation of PR and initiatives related to the brand.
Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
Supporting the sales team key planning and operations tasks to support the overall objective of the business.
Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Ideal Candidate
You have at least 1 year experience ideally in Customer Service, Marketing Communications or Sales Operations / Support within Internet industry.
Experience within would be a strong advantage.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong networker & relationship builder
You pay strong attention to detail and deliver work that is of a high standard
You are a strong team player who can manage multiple stakeholders
Job Particulars
About Company
With offices in more than 11 countries worldwide, we present you with an opportunity to work with Etisalat Yellowpages.ae. We provide a chance of International learning by working as a Support executive.
Mobishastra Technologies who are partners with 14th largest telecommunication company of UAE.
