Customer Support Executive Jobs in Gurgaon - Mounty Outdoor Adventures Pvt Ltd
Customer Support Executive
Mounty Outdoor Adventures Pvt Ltd
Expired
Posted: 30 Nov 19
Job Description
Job Summary
We are looking for an enthusiastic Customer Support Executive to handle and support the Queries of our clients who call us and resolve their queries and provide them with an accurate solution as per their need
You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
CSE must be an excellent communicator and have superior people skills.
They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by providing good support and resolve customer's Query.
Responsibilities and Duties
Answer the Calls and guide our customers to choose, book and handle other queries. Contact potential or existing customers to inform them about a product or
service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Generate Sales from Inbound Calls
Provide support to customer
Coordinate with 3rd party vendors for Support Coordinate with Corporate
Sales Managers for Sales and Provide them support
Key Skills
Good communication skills, Good knowledge of MS Office, Outgoing and energetic attitude, Good listening skills, Multi-tasking ability, Excellent problem-solving capabilities, Computer experience, Able to work on CRM
Required Experience and Qualifications
Any Under Graduation Degree.
Freshers are most welcome.
Benefits
Training on different Modules & Mentoring.
We are looking for an enthusiastic Customer Support Executive to handle and support the Queries of our clients who call us and resolve their queries and provide them with an accurate solution as per their need
You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
CSE must be an excellent communicator and have superior people skills.
They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by providing good support and resolve customer's Query.
Responsibilities and Duties
Answer the Calls and guide our customers to choose, book and handle other queries. Contact potential or existing customers to inform them about a product or
service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Generate Sales from Inbound Calls
Provide support to customer
Coordinate with 3rd party vendors for Support Coordinate with Corporate
Sales Managers for Sales and Provide them support
Key Skills
Good communication skills, Good knowledge of MS Office, Outgoing and energetic attitude, Good listening skills, Multi-tasking ability, Excellent problem-solving capabilities, Computer experience, Able to work on CRM
Required Experience and Qualifications
Any Under Graduation Degree.
Freshers are most welcome.
Benefits
Training on different Modules & Mentoring.
Job Particulars
Education 12th Pass (HSE), Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id770734
Job Category Tech Support
Locality Address Sector 31, Gurgaon
State Haryana
Country India
About Company
Mounty is an online discovery and booking platform for camps anchored by the largest network of privately owned personal campsites. Our aim is to make the camping experience fun and seamless. Be it morning waterfall trek? Fishing in Beas river? BBQ grilled chicken? White water river rafting adventure? Or maybe chilled bear near the river at night, that’s Mounty! And we do this through an amazing team of passionate travelers with exceptional capabilities. We also meet the high operating and service standards needed to go above the expectation of Customers. Our staff is dedicated to connecting our customers with amazing camping experiences, all at a price that is pocket-friendly.
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