Customer Support Executive Job in Mounty Outdoor Adventures Pvt Ltd at Sector 31, Gurgaon, Gurgaon

Job Summary
We are looking for an enthusiastic Customer Support Executive to handle and support the Queries of our clients who call us and resolve their queries and provide them with an accurate solution as per their need
You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
CSE must be an excellent communicator and have superior people skills.
They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
The goal is to help the company grow by providing good support and resolve customer's Query.
Responsibilities and Duties
Answer the Calls and guide our customers to choose, book and handle other queries. Contact potential or existing customers to inform them about a product or
service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Generate Sales from Inbound Calls
Provide support to customer
Coordinate with 3rd party vendors for Support Coordinate with Corporate
Sales Managers for Sales and Provide them support
Key Skills
Good communication skills, Good knowledge of MS Office, Outgoing and energetic attitude, Good listening skills, Multi-tasking ability, Excellent problem-solving capabilities, Computer experience, Able to work on CRM
Required Experience and Qualifications
Any Under Graduation Degree.
Freshers are most welcome.
Benefits
Training on different Modules & Mentoring.