Customer Support Executive Jobs in Gurgaon - Seikor
Customer Support Executive
Seikor
1 to 3 Years 
360000 Monthly 
Expired
Posted: 21 Apr 21
Job Description
KNOWCROSS is a global leader in providing software and technology intelligence to the hospitality operations industry. The KNOWCROSS platform offers hotels a suite of software applications that boost efficiency and enhance guest service, directly impacting the bottom line.
With a global customer base across 40 countries, the Knowcross client portfolio consists of Hyatt, Hilton, Kempinski, Taj, Oberoi, The Mark New York.
Role – Global Support Associate
With a global customer base across 40 countries, the Knowcross client portfolio consists of Hyatt, Hilton, Kempinski, Taj, Oberoi, The Mark New York.
Role – Global Support Associate
• Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system.
• Use knowledge of web-based applications and networking to troubleshoot and resolve client issues.
• Perform tests to isolate the source of issues. • Escalate issues to the Technical team when necessary.
• Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise. • Verify technical fixes from the Technical team.
• Use remote desktop sharing application to assist end-users and resolve issues.
• Adhere to processes defined for case logging via Salesforce or other tools as mandated.
Technical Competencies you’ll possess:
Technical Competencies you’ll possess:
• Passion for customer service.
• Preferably possess 1 to 3 years of professional experience working in an International BPO or in the hospitality industry, preferably in an operating role (Front Office Team, Guest Relations / Service Team, Housekeeping Team) with a top hotel.
• Are flexible with shift timings.
• Excellent command over written and spoken English.
Job Particulars
Education BCA, BE/B.Tech(Computer Science & Engineering (CSE), Electrical & Electronics Engineering (EEE), Electronics & Communication Engineering(ECE), Information Science/Technology (IS/IT), Electronics & Instrumentation Engineering)
Who can apply Experienced (1 to 3 Years)
Hiring Process Written-test, Telephonic Interview
Employment TypeFull Time
Job Id1188333
Job Category 1 to 3 Yr Exp , Tech Support , Work from Home
Locality Address Gurgaon-Others
State Haryana
Country India
About Company
Seikor
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