Customer Support Executive Jobs in Gurgaon - Seikor

Customer Support Executive
BCA, BE/B.Tech(CSE, EEE, ECE, IT, Electronics & Instrumentation)
1 to 3 Years
360000 Monthly
Last Date 20 Jun 2021
This Job is Expired

Seikor - Job Details

Date of posting: 21 Apr 21
KNOWCROSS is a global leader in providing software and technology intelligence to the hospitality operations industry. The KNOWCROSS platform offers hotels a suite of software applications that boost efficiency and enhance guest service, directly impacting the bottom line. 

With a global customer base across 40 countries, the Knowcross client portfolio consists of Hyatt, Hilton, Kempinski, Taj, Oberoi, The Mark New York. 
Role – Global Support Associate 
• Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system. 
• Use knowledge of web-based applications and networking to troubleshoot and resolve client issues.
 • Perform tests to isolate the source of issues. • Escalate issues to the Technical team when necessary.
 • Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise. • Verify technical fixes from the Technical team. 
• Use remote desktop sharing application to assist end-users and resolve issues. 
• Adhere to processes defined for case logging via Salesforce or other tools as mandated. 
Technical Competencies you’ll possess: 
• Passion for customer service.
 • Preferably possess 1 to 3 years of professional experience working in an International BPO or in the hospitality industry, preferably in an operating role (Front Office Team, Guest Relations / Service Team, Housekeeping Team) with a top hotel. 
• Are flexible with shift timings. 
• Excellent command over written and spoken English. 

Job Summary

Job Type : Full Time
Hiring Process : Written-test, Telephonic Interview
Who can apply : Experienced (1 to 3 Years)
State : Haryana
Country : India

About Seikor

This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Seikor recruiting Customer Support Executive Experienced(1 to 3 Years) candidates candidates nearby Gurgaon(Gurgaon-Others).Seikor vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Seikor Company recruits a lot of Experienced(1 to 3 Years) candidates candidates every year based on the skills . The candidates with BCA, BE/B.Tech(CSE, EEE, ECE, IT, Electronics & Instrumentation) are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon(Gurgaon-Others) can apply for Customer Support Executive position in Seikor. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Seikor recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Seikor and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Seikor and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Seikor and near your city and get a secured career.