Customer Support Executive Jobs in Gurgaon - Seikor

Customer Support Executive

Seikor

1 to 3 Years

360000 Monthly

Expired

Posted: 21 Apr 21

Job Description

KNOWCROSS is a global leader in providing software and technology intelligence to the hospitality operations industry. The KNOWCROSS platform offers hotels a suite of software applications that boost efficiency and enhance guest service, directly impacting the bottom line.

With a global customer base across 40 countries, the Knowcross client portfolio consists of Hyatt, Hilton, Kempinski, Taj, Oberoi, The Mark New York.
Role – Global Support Associate

• Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system.

• Use knowledge of web-based applications and networking to troubleshoot and resolve client issues.

• Perform tests to isolate the source of issues. • Escalate issues to the Technical team when necessary.

• Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise. • Verify technical fixes from the Technical team.

• Use remote desktop sharing application to assist end-users and resolve issues.

• Adhere to processes defined for case logging via Salesforce or other tools as mandated.
Technical Competencies you’ll possess:

• Passion for customer service.

• Preferably possess 1 to 3 years of professional experience working in an International BPO or in the hospitality industry, preferably in an operating role (Front Office Team, Guest Relations / Service Team, Housekeeping Team) with a top hotel.

• Are flexible with shift timings.

• Excellent command over written and spoken English.