Customer Support Executive Jobs in Gurgaon - Zimplistic India Pvt. Ltd.

Customer Support Executive
Zimplistic India Pvt. Ltd.
218000 - 300000 Per Month
Zimplistic India Pvt. Ltd.
Last Date 06 Mar 2018

Zimplistic India Pvt. Ltd. - Job Details

Date of posting: 05 Jan 18

  • Customer / Technical Support Executive will work hand in hand with our Customer Support Manager to answer all our incoming customer queries with patience, passion and positivity. 
  • You will be an integral part in following up processes to ensure we always meet our customer needs, measure their satisfaction consistently and make them genuinely happy. 
  • In the initial phase you'll work on multiple projects simultaneously, experience many parts of the business rapidly and get a chance to showcase your interpersonal skills. 

Roles & Responsibilities

  • Answer calls professionally to provide information about products and services, take/
  • Cancel orders, or obtain details of complaints.
  • Answer and resolve customer complaints / queries using Zendesk
  • Perform troubleshooting activities from remote as per agent help center direction to resolve queries.
  • Keep records of customer interactions and transactions, recording details of inquiries,
  • complaints, and comments, as well as actions taken.
  • Process orders, customer issue tracking forms and applications for different service level
  • (L2/L3) actions.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Report unresolved customer grievances or special requests and assign action owner for
  • further investigation through team lead or manager.
  • Collect feedback during live user tests and product demos

Hiring Process : Written-test, Face to Face Interview

About Zimplistic India Pvt. Ltd.

Zimplistic is a R&D company inventing intelligent kitchen appliances that promote healthy eating through simplicity & automation. Our flagship product, Rotimatic is the world’s first robot in the kitchen that makes fresh, healthy, homemade rotis/flatbread with a touch of a button for your family.

Our lives today are busy and rushed. We want to achieve more and experience more. This pursuit of fitting more into each day leaves little time for perhaps the most important thing which affects our life quality- the food we eat.

As technologists and engineers passionate about problem solving, our team saw this as a great opportunity to bring a purpose-led innovation to life. To knock the hassle out of fresh healthy eating.

To help everyone eat fresh food made at home with handpicked ingredients. Instant & Hassle-free.

With Rotimatic, we hope people will eat healthier and live better.

What we Provide :

1. Breakfast 

2. Rotis are inhouse

3. Flexibility

4. 5 Days working

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Zimplistic India Pvt. Ltd. recruiting Customer Support Executive fresher’s in Gurgaon. The Zimplistic India Pvt. Ltd. vacancies for Customer Support Executive is filled through Written-test, Face to Face Interview etc.
Zimplistic India Pvt. Ltd. jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Zimplistic India Pvt. Ltd. recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Zimplistic India Pvt. Ltd. and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Zimplistic India Pvt. Ltd. and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.