Customer Support Executive Jobs in Gurgaon - Zimplistic India Pvt. Ltd.
Job Description
- Customer / Technical Support Executive will work hand in hand with our Customer Support Manager to answer all our incoming customer queries with patience, passion and positivity.
- You will be an integral part in following up processes to ensure we always meet our customer needs, measure their satisfaction consistently and make them genuinely happy.
- In the initial phase you'll work on multiple projects simultaneously, experience many parts of the business rapidly and get a chance to showcase your interpersonal skills.
Roles & Responsibilities
- Answer calls professionally to provide information about products and services, take/
- Cancel orders, or obtain details of complaints.
- Answer and resolve customer complaints / queries using Zendesk
- Perform troubleshooting activities from remote as per agent help center direction to resolve queries.
- Keep records of customer interactions and transactions, recording details of inquiries,
- complaints, and comments, as well as actions taken.
- Process orders, customer issue tracking forms and applications for different service level
- (L2/L3) actions.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Report unresolved customer grievances or special requests and assign action owner for
- further investigation through team lead or manager.
- Collect feedback during live user tests and product demos
Job Particulars
About Company
Zimplistic is a R&D company inventing intelligent kitchen appliances that promote healthy eating through simplicity & automation. Our flagship product, Rotimatic is the world’s first robot in the kitchen that makes fresh, healthy, homemade rotis/flatbread with a touch of a button for your family.
Our lives today are busy and rushed. We want to achieve more and experience more. This pursuit of fitting more into each day leaves little time for perhaps the most important thing which affects our life quality- the food we eat.
As technologists and engineers passionate about problem solving, our team saw this as a great opportunity to bring a purpose-led innovation to life. To knock the hassle out of fresh healthy eating.
To help everyone eat fresh food made at home with handpicked ingredients. Instant & Hassle-free.
With Rotimatic, we hope people will eat healthier and live better.
What we Provide :
1. Breakfast
2. Rotis are inhouse
3. Flexibility
4. 5 Days working
