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Customer Support Executive Jobs in Gurgaon - Zupee

CW
Customer Support Executive
Zupee
Any Graduate
1 to 3 Years
Zupee
Last Date 30 Dec 2021
This Job is Expired

Zupee - Job Details

Date of posting: 30 Nov 21
About the internship
Selected intern's day-to-day responsibilities include:

1. Resolve customers' queries and issues through voice, email, social, social media channels following the defined process in specified timelines
2. Take inbound calls/make outbound calls for resolving real-time customer queries, customer retention, and offering certain marketing offers, etc.
3. Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% customer satisfaction
4. Ensure all the customer queries/issues are being resolved on priority with clarity and promptness

Note: We are location agnostic & operating in a hybrid model.
Skill(s) required
  • Email Marketing
  • English Proficiency (Spoken)
  • English Proficiency (Written)

  • Who can apply

    Only those candidates can apply who:

    are available for full time (in-office) internship

    have relevant skills and interests

    Other requirements

    1. Willing to work in rotational shifts and a week-off (24*7 environment) (initially, it will be 6 days (but will be changed to 5 days a week later))

    2. Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi)

    3. Should have a minimum of 1-3 years of work experience as a CX executive preferably in e-commerce, consumer tech, hospitality, ITES, and gaming domain

    4. Should have managed - emails/calls/chat/social media queries

    5. Ability to multi-task, and must have excellent communication skills

    Number of openings-15

    Job Summary

    Job Type : Internship / Projects
    Hiring Process : Face to Face Interview
    Who can apply : Experienced (1 to 3 Years)
    State : Haryana
    Country : India

    About Zupee

    Zupee
    This Job is Expired
    This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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    Zupee recruiting Customer Support Executive Experienced(1 to 3 Years) candidates candidates nearby Gurgaon.Zupee vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
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