Customer Support Executive Jobs in Gurgaon - Zupee

Customer Support Executive

Zupee

1 to 3 Years

Not disclosed

Expired

Posted: 03 Mar 22

Job Description

About the internship

Selected intern's day-to-day responsibilities include:

1. Resolve customers' queries and issues through voice, email, social, social media channels following the defined process in specified timelines
2. Take inbound calls/make outbound calls for resolving real-time customer queries, customer retention, and offering certain marketing offers, etc.
3. Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% customer satisfaction
4. Ensure all the customer queries/issues are being resolved on priority with clarity and promptness

Note: We are location agnostic & operating in a hybrid model.

Skill(s) required

Email Marketing

English Proficiency (Spoken)

English Proficiency (Written)

Who can apply

Only those candidates can apply who:

are available for full time (in-office) internship

have relevant skills and interests

Other requirements

1. Willing to work in rotational shifts and a week-off (24*7 environment) (initially, it will be 6 days (but will be changed to 5 days a week later))

2. Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi)

3. Should have a minimum of 1-3 years of work experience as a CX executive preferably in e-commerce, consumer tech, hospitality, ITES, and gaming domain

4. Should have managed - emails/calls/chat/social media queries

5. Ability to multi-task, and must have excellent communication skills

Number of openings-15