Customer Support Executive Jobs in Guwahati,Silchar - Assam University
Job Description
Esteemed IT Pvt. company based in Guwahati is looking for qualified and minimum 1 year experienced candidates for the post of Customer Support Executive.Job Posting: Silchar/Guwahati. (Centralized University)Candidate Profile and Job Description:1. The candidate should possess at least a B.Tech./B.E./MCA/M.Sc degree ( or equivalent qualification) from a Govt. recognized Institution, having minimum One year of working experience in large networks involving different categories of switches/routers/servers etc.2. He /She should possess authorized certification from authorized global certification. (CCNA or CCNP)3. in order to minimize the downtime of the network and ensure 24 X 7 connectivity at Assam University, Silchar. Institute LAN is extended over the entire campus, covering various academic departments, hostels, guest house, administration, Examination, etc. and other different sections around the university. Monitoring of network devices/nodes and take appropriate measures to avert possible major catastrophic failure and avert possible intrusions from within/outside users. Ensuring LAN connectivity up to the users physical port level at Assam University, Silchar. Take necessary steps in order to avert all possible attempts of malicious activities by inside/outside users and keeping all records. Responding to emergencies such as virus attack and system crash & taking immediate corrective measures. Maintenance of secrecy and confidentiality of data, as per the policy of Assam University, Silchar Configuration and maintenance of other network peripherals as and when provided by the Assam University, Silchar to replace the existing ones or to augment the present system, including Minor Installation of any new network device and associated peripherals. To record each and every complaint received verbally, telephonically, through email or on website etc. and action taken thereof in a logbook to be maintained such that University authorities can verify the said register at any point of time.
Job Particulars
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id652971
Job Category 1 to 3 Yr Exp , Tech Support
SkillsCCNA Hardware & Networking
Locality Address
State Assam
Country India
About Company
Assam University, under the UGC, came into existence in 1994 after enactment of the Assam (Central) University Act 1989. Through its pursuit, Assam University is in the process of making itself an institute of excellence. Assam University main campus is situated at Dargakona, about 20 kms away from Silchar. The campus is set amid sprawling hillocks and typical landscape of north east. The campus is spread over 600 acres and provide an ideal environment for the researchers, students and the people interested in academic excellence. The other campus of the university is situated at Diphu in the district of Karbi Anglong, Assam.
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