Customer Support Executive Jobs in Hyderabad - Acutesoft solutions
Job Description
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Responsibilities and Duties
- Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well.
- The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.
Required Experience, Skills and Qualifications
The major skills and competencies that employers look for in a candidate are:
- Good communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle the pressure
Job Particulars
Who can apply Freshers and Experienced (0 to 1.5 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id490487
Job Category BSc/BCA/BBM , Tech Support
Locality Address Ameerpet
State Telangana
Country India
About Company
AcuteSoft Solutions Pvt.Ltd is an Information Technology and service oriented company well-reputed all over the world for its experience and professionalism. Over the decade of time, our success rate has made us pioneer among the competition. We indulge activities varied into multiple streams of software development and services in IT.
AcuteSoft is esteemed one place location for varied assistance to provide multiple solutions in IT Services, Web Designing, Web Development, SAP Services, ERP Development, Mobile Application Development, Digital Marketing and Online Training providers in India. AcuteSoft stood invincible with strong support and firm assistance by our partners and clients who were famed among the fortune companies.
We pierce deeper & deeper enrooting mutual trust and benefits, to explore and provide best solutions for every available service with respective to trends in the market. Our expertise team commitment, professionalism, and service oriented management with the clients are an added virtue of the organization.
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