Customer Support Executive Jobs in Hyderabad - Allied Aviation Pvt Ltd
Job Description
• Answers customer inquiries/communications as required.
•Maintains detailed call activity reports and provides them to the Manager on a regular basis.
•Conducts follow up phone calls to vendors/agents/clients/Principal pertaining to bookings/clearance/reservations/booking.
• Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel.
•Responsible for notifying administration of any required updates of customer records on the organization’s internal database.
• Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.
•Responsible for the maintenance of an appropriate system of internal control for all assets, including physical , human resources information and information, within base.
•Provides back-up support to other group members in the performance of job duties as required.
•Performs other related duties as assigned by management
Job Particulars
About Company
Allied is a 360 degree logistics solution built for businesses looking to streamline their operations. We offer our services through Allied Express for courier needs and Allied Aviation for commercial shipments. We pick, pack and deliver your shipments globally.
At a time when logistics, e-commerce and consolidation are gaining momentum, Allied Express is well placed to add considerable value via is 17 offices pan India and a team of experts who are well versed with handling express packages.
We are the Authorized Shipping Partner of Fedex since 1997.
SERVICES
Our dedicated team provides Sales, Operations & Customer Service support to all our end clients for the services through our Head-Office and across fifteen Regional offices in close coordination with the local FedEx team.
Airport to Door service for all IATA agents as well as Freight Forwarders
Door to Door Customer cleared service through authorized Freight Forwarders for business exporters.
Express service for Airport to Airport or Door to Door
Special unaccompanied baggage services for International and Domestic
International and Domestic Courier and delivery services for different items such as Gifts, Samples, and documents.
The door to door services for personal shipments and gifting items through Fedexs wide network globally.
To know more about us, visit
