Customer Support Executive Jobs in Hyderabad - EHealth Connect Pvt.
Job Description
Primary Responsibilities:
1. Generates/completes report requests, follows up open requests, and ensures all information is received, distributed and accurate.
2. Responds in a timely, professional manner to inbound calls.
3. Efficiently, effectively and accurately documents request progress in case management system.
4. Proactively addresses and elevates customer service issues to Regional Team Leader.
5. Adheres to established business processes, policies and regulations.
6. Ensures customer requests are processed in a timely and HIPAA compliant manner maintaining appropriate documentation.
7. Appropriately prioritizes work to support team goals.
8. Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.
9. Proactively monitors request activity and takes necessary action to avert potential customer service issues.
10. Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.
11. Maintains effective communication and good relationships with all providers.
12. Provide support to both strategic/non-strategic accounts.
Knowledge and Skill Requirements:
1. Associates Degree required; Pharmacy degree is mandatory
2. Must demonstrate consistent punctuality and reliability
3. Must have a minimum of 1-year work experience in healthcare or related field.
4. Must be detailed oriented.
5. Must have excellent computer skills (ie., working with Microsoft applications, web browser searches, etc).
Must have good customer service skillsJob Particulars
About Company
Founded in 2006, eHealth Technologies is the leading provider of medical record retrieval and organization services and image-enabled Health Information Exchanges (HIEs). With customers across the country, eHealth Technologies works with prominent HIEs and the nation’s top-ranked hospitals, including 16 of the 20 US News & World Report Honor Roll Hospitals for 2018-2019. The company’s eHealth Connect® solution enhances patient and physician satisfaction by streamlining referrals and intelligently aggregating patients’ clinical records. This assures physicians have the right healthcare information to care for their patients, right when they need it. As a critical adjunct to HIEs, eHealth Connect® Image Exchange enables the automated access to all types of medical images in the context of the aggregated patient record, in full diagnostic quality, and supports the ability of providers to meet Meaningful Use Stage 2 requirements.
