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Customer Support Executive Jobs in Hyderabad - Essencea Infoserv Pvt Ltd

Customer Support Executive
Essencea Infoserv Pvt Ltd
Hyderabad(Gachibowli )
2017 - 2018
10000 - 13000 Per Month
Essencea Infoserv Pvt Ltd
Last Date 10 Dec 2019
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Essencea Infoserv Pvt Ltd - Job Details

Date of posting: 26 Nov 19

Note: Attractive incentive structures

 Adhere to prescribed call flow process and update system correctly
 Advice consumers on various aspects of Personal Finance as per profile
diligently
 Perform need analysis to ensure the right financial products are
recommended
 Encourage consumers to meet Service Providers and thereby generating
leads.
 Fix appointments confirm the meeting schedule between Consumer and
Service Provider
 Ensuring the Consumer is interested and is not being forced to meet the
Service Provider
 Ensuring the credibility of the Company is not compromised
 Ensuring consumers are equipped with appropriate knowledge about avoiding
banking frauds
 Every consumer to be treated with due respect without any differentiation
 Constantly upgrading yourself to ensure you provide the most up to date
information to the consumers.

Core Responsibilities and Tasks:

 Help consumer to improve their financial health knowledge by educating and explaining various pros and cons of financial products (e.g., insurance, investments, tax planning, etc.)
 Provide consumers with savings and protection guidance to plan for all of life’s circumstances, both expected and unexpected future.
 Enquire services or suitable solution consumer is looking for with time horizon, risk profile, and preferences
 Follow properly documented guidelines established by compliance and management team to understand the consumer and their needs.
 Arrange an appointment, qualify the need while collecting the necessary information for better service

Required skills:
 Excellent communication, interpersonal and appointment setting expertise
 Ability to influence people over a voice call
 Well organized with the ability to manage time effectively while managing
multiple priorities
 Goal-oriented, work independently as well as function as part of a team
 Strong desire for performance-driven compensation and growing earnings
potential
 Ability to think critically and use sound judgment when serving clients
Required capabilities:
 Active Listening: You must be able to listen to and understand consumers’
financial needs.
 Critical Thinking: Use sound judgment when serving consumers to figure
out how to help them and meet their expectation by proposing the right
guidance.
 Verbal Communication: You must be able to clearly explain & provide
financial advice to the consumer with a way which makes them feel
comfortable
 Service Orientation: Ability to put the consumer first and a desire to help
them to plan for the future is important.
 Value system: Possess a commitment to professionalism, honesty and a
strong work ethic
 Interpersonal capability: Anticipate and manage objections from consumer and their concerns, as well as recommend plans to them in a constructive way.

Job Summary

Job Type : Full Time
Job Category : Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers

About Essencea Infoserv Pvt Ltd

The most promising service of ESSENCEA is to provide the best outsourcing solutions for the modern revolutionised industries. We act as extended support for your business. We are group of professionals who has immense experience in providing outsourcing solutions.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Essencea Infoserv Pvt Ltd recruiting Customer Support Executive candidates nearby Hyderabad(Gachibowli ).Essencea Infoserv Pvt Ltd vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Essencea Infoserv Pvt Ltd Company recruits a lot of candidates every year based on the skills Business Development, Marketing. The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Hyderabad(Gachibowli ) can apply for Customer Support Executive position in Essencea Infoserv Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Essencea Infoserv Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Essencea Infoserv Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Essencea Infoserv Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Essencea Infoserv Pvt Ltd and near your city and get a secured career.