Customer Support Executive Jobs in Hyderabad - Lateralinfotech
Job Description
JD:
- We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner.
- You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas.
- The goal is to make sure that customer value is maintained to the standards set forth by the company.
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
- Ensure proper recording, documentation and closure
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id326762
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Telangana
Country India
About Company
LATERAL INFOTECH was founded with the mission to build a different kind of software company. A company that listens to client needs , values innovation in development and solves customer problems with brilliant simplicity Our commitment to legendary service provides consistent , high quality support for all customers
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