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Customer Support Executive Job in Leading BPO at Hitech City, Hyderabad

Customer Support Executive

Leading BPO
experience-icon0 Years
salary-icon Not disclosed
qualification-icon Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
location-icon Hyderabad
Expired
Posted: 11 Jun 20
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Job Description

Roles and Responsibilities:
  • Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
  • Contacts can be from customers and/or shoppers.
  • Responsible to save customers from deactivating the subscription of services and respond to other types of inquiries.
  • Responsible to receive high volume of incoming Chat conversations and responds to inquiries in a manner which meets quality and performance standards.
  • Respond to customer complaints in a professional manner, attempt to resolve complaints successfully in accordance with established guidelines.
  • Responsible to document customer transactions accurately in the appropriate systems.
  • Coordinate with the co-workers, lead persons and other departments as appropriate.
Key Skills:
  • Prefered candidates with understanding on eCommerce websites.
  • Should possess effective written communication skills and comprehension skills.
  • Excellent Typing Speed:(Atleast 30 wpm)
  • Excellent interpersonal, intrapersonal skills, team player.
  • Willing to work in Night Shifts or Rotational Shifts(24/7)
Eligibility Criteria:
  • Undergraduate and above (No backlogs and Not pursuing any regular studies).

Job Particulars

Role customer service tech support
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id942338
Job Category MBA , Diploma , BSc/BCA/BBM , Tech Support
Locality Address Hitech City
State Telangana
Country India

About Company

Leading BPO
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