Customer Support Executive Jobs in Hyderabad - Rainbow Globaltech Solutions pvt ltd

VOICE PROCESS DOMESTIC:

Requirement:

• Should be good in communication (English) as this project is related to Domestic Voice Process.
  

Skills Required:

• The position requires strong communication skills for developing quality leads and establishing relationships with clients, plus good critical thinking and decision-making skills used when analyzing financial histories.
  
• Presentation and negotiation skills help the mortgage account executive navigate the sales process and successfully close deals.
  
• Ability to multitask and remain organized under pressure helps when juggling multiple client accounts at once.
  

Mandatory Skills:

• Good communication and listening skills 
  
• The ability to explain complex information clearly and simply
  
• Excellent customer service skills
  
• Honest and trustworthy attitude
  
• Good mathematical and computer skills
  
• Respect for confidential information.
  

NON_VOICE PROCESS DOMESTIC:

• To Respond To Written inquiries Received.
  
• To Ensure Consistently High Quality Standards As Per Agreed Levels.
  
• Respond To Customer Complaints In Writing In A Professional Manner In Order To Maintain Good Customer Relations.
  
• Respond To Customers Ensuring That They Are Treated Fairly And That A High Level Of Service Is Delivered. Keeping Customers Informed Of Any Delays In Accordance With Procedures And Customers’ Expectations.
  
• Essential Requirement: Good Written And Oral Communication Skills.