Customer Support Executive Jobs in Hyderabad - TekFriday Processing Solutions
Customer Support Executive
Job Description
- To perform Outbound calls on the leads assigned and to follow up customer calls where necessary
- To answer calls and respond to emails
- Handle customer inquiries both telephonic and by email
- Research required information using available resources
- Required language proficiency (English & Hindi - any regional language is added advantage)
- Manage / resolve customer complaints & route calls to appropriate available resource
- Provide customers with product & service information
- Capture new customer information into system
- To update existing customer information
- To process applications as per laid down process
- To identify and escalate priority issues
- To document all call information as per laid down process
Job Particulars
About Company
TekFriday is a Fin Tech company and IT enablers for niche segment in financial services across North America & India. Formed in 2013 by individuals who share the same passion for delivering quality products and services in the Alternative Financial Services domain
The company, having footprints in both Miami, FL and Hyderabad, India is founded by professionals in the Short-Terms loan industry.
TekFriday is, a dynamic and young company, on an aggressive growth path to expand from its core team of 250 people having a diverse skills, backgrounds but united in its goal to put a mark on the Alternative Financial Services domain and be the best. TekFriday is building solutions which are geared towards being industry leaders and pioneering ground-breaking solutions to the Short-Term Loan Industry in North America.
