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Customer Support Executive Jobs in Hyderabad - Toll Plus India Pvt Ltd

Customer Support Executive

Toll Plus India Pvt Ltd
experience-icon 0.6 to 2 Years
salary-icon 8000 - 12000 Monthly
Expired

Posted: 15 Mar 18

Job Description

  • We have an immediate opening for Customer Service Executive position in Hyderabad. 
  • Location: Hyderabad
  • Shifts : 24/6 Desk Shifts Morning, Afternoon and Night 
Requirements: 
  • Graduate with proven working experience (1 - 2 Years) in providing help desk support
  • Proficiency in Hindi is Must ( Fluent in Speaking and reading ) English should be good
  • knowledge of help desk software (Good to have databases and remote control)
  • Strong communication skills in Hindi. 
  • Multi-tasking skills
  • Customer service orientation.
  • Should be willing to work in shifts (Morning, Afternoon & Night shifts.) 
Responsibilities: 
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
  • [Note: System and application training will be provided to all the candidates once they join.]
  • Salary:INR 1,25,000 - 2,75,000 P.A.
  • Industry:IT-Software / Software Services
  • Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
  • Role Category:Voice
  • Role:Associate/Senior Associate -(NonTechnical)
  • Employment Type:Permanent Job, Full Time

Job Particulars

Education B.Arch, B.Com, BA, BBA/BBM, BCA, BEd, BSc
Who can apply Experienced (0.6 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id396891
Locality Address
State Telangana
Country India

About Company

    Company Profile: 
TollPlus is a software company founded by a highly-experienced group of software professionals developing sophisticated End-to-End Toll Road Management solutions to address the challenges in the Electronic Toll Collection (ETC) sector in North America, and other markets in the world. Innovation-driven, the company's core services include the design, integration, implementation and maintenance of ETC systems, for toll roads, traffic and violation enforcement, parking management, transit and image processing management. In the fast-changing market of ETC, TollPlus puts a strong focus on technology and R&D to offer world class products and services.
TollPlus LLC. headquarters in Chandler, AZ and has a development facility in India. The company has over 120 employees and is growing quickly to address the market needs.
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