Customer Support Executive Jobs in Hyderabad - Toll Plus India Pvt Ltd
Job Description
- We have an immediate opening for Customer Service Executive position in Hyderabad.
- Location: Hyderabad
- Shifts : 24/6 Desk Shifts Morning, Afternoon and Night
- Graduate with proven working experience (1 - 2 Years) in providing help desk support
- Proficiency in Hindi is Must ( Fluent in Speaking and reading ) English should be good
- knowledge of help desk software (Good to have databases and remote control)
- Strong communication skills in Hindi.
- Multi-tasking skills
- Customer service orientation.
- Should be willing to work in shifts (Morning, Afternoon & Night shifts.)
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customers expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- [Note: System and application training will be provided to all the candidates once they join.]
- Salary:INR 1,25,000 - 2,75,000 P.A.
- Industry:IT-Software / Software Services
- Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
- Role Category:Voice
- Role:Associate/Senior Associate -(NonTechnical)
- Employment Type:Permanent Job, Full Time
Job Particulars
Who can apply Experienced (0.6 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id396891
Job Category BSc/BCA/BBM , Tech Support
SkillsHindi Speaking Voice Support
Locality Address
State Telangana
Country India
About Company
- Company Profile:
TollPlus LLC. headquarters in Chandler, AZ and has a development facility in India. The company has over 120 employees and is growing quickly to address the market needs.
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