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Customer Support Executive Jobs in Indore - Beton

Customer Support Executive
Beton
Indore(A.B. Road., Indore-Others)
Any Graduate
0 Years
8000 - 40000 Monthly
Beton
Last Date 04 Feb 2022
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Beton - Job Details

Date of posting: 06 Dec 21
  • Job Role: Customer Support Executive


  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid, and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail, or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records

  • Compile reports on overall customer satisfaction

  • Read from scripts

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers
Country : India

About Beton

Beton
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Beton recruiting Customer Support Executive candidates nearby Indore(A.B. Road., Indore-Others).Beton vacancies for Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Beton Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Indore(A.B. Road., Indore-Others) can apply for Customer Support Executive position in Beton. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Beton recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Beton and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Beton and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Beton and near your city and get a secured career.