Customer Support Executive Job in Mmv at A.B. Road., Chattribagh, Dwarkapuri, Indore

Strong leadership and management skills.Must have excellent interpersonal skills. Excellent written and verbal communication. Active listening and problem-solving skills. Ability to multitask, prioritize, and manage time effectively

Roles and Responsibilities: A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof. Keep records of customer interactions, process customer accountsand file documents. Proficiently communicating with customers electronically and takingfollow up of the procedures.Handling customer queries regarding various products. Identify and assess customer needs to achieve satisfaction. Exhibiting patience in order to resolve queries in a timely manner. Escalate unresolved issues to the appropriate internal teams
Document knowledge in the form of solution article.
Respond to customer queries in a timely and accurate way, viaphone, email or chat. Patience when handling tough cases. Take a deep dive into product key features and have keen insight/knowledge about the product