Customer Support Executive Jobs in Kochi - Letseat Lunch Private Limited

Customer Support Executive

Letseat Lunch Private Limited

0 to 1 Years

8000 - 10000 Monthly

Expired

Posted: 28 Jan 19

Job Description:

Position:Customer Experience Executive
Department:Operations
Responsible to:Operations Manager
A dynamic and fluent customer oriented professional who will act as a liaison, provide product/service information and resolve any emerging problems that customers might face with accuracy and efficiency.

Responsibilities:

Effectively communicate to Identify and assess customer needs to achieve satisfaction.
Follow communication procedures, guidelines and policies.
Provide accurate, valid and complete information using right tools/methods.
Build sustainable relationship and trust with customer accounts through open and interactive communication.
Generate sales leads.
Take the extra mile to engage with customers.

Requirements:

Any Graduate with Good communication and presentation skills in English and Malayalam.
Strong phone contact handling skills and active listening.
Ability to multi-task, prioritize and manage time effectively.
Customer orientation and ability to respond/adapt to different types of characters.
Proven experience in customer relations and service would be a plus.
Basic knowledge about computer and MS Office.