Customer Support Executive Jobs in Kochi,Thiruvananthapuram,Mumbai - SKILLCERT CONSULTANCY PRIVATE LTD

Planning for email campaigns from in house database.

• §  Plan for email campaigns and send emailers to existing customers from database for each city as per schedule using CRM solutions.

  §  Maintain leads received from IIBA website on CRM database or excel.

  §  Design / Modify specific email newsletters and send them through mail systems

  §  Plan SMS Campaigns using the SMS platform for local class sessions.

  §  Track email opens from Sendy and send additional emails and brochures for those who have expressed interest.

  §  Follow up with them for enrollment, send payment links and arrange for calls with Directors for specific issues or where the discussion requires expertise

  §  Maintain lists city wise, course delivery wise (Online, LVC, Classroom) and program wise

  (ECBA, CCBA, CBAP) and create a sales funnel for subsequent batches. Automated CRM job.

  §  Maintain tracking of all leads received from email campaigns, phone calls, inward emails, SEO promotions.

  §  Transfer the leads to CRM system and manage them for onward management with Automated CRM system.

  §  Engage in chat with prospects over mobile when customer initiates a chat from website.

Calling prospectus for enrollment with skill and tact for maximum enrollment

• Rigorously follow up each lead for Online, LVC and classroom enrollment
  
• Coordinate with the digital marketing teams in SEO/SEM / Social media marketing for courses within the allocated budgets.
  
• Follow up and reply to all email queries received and send them brochure, program schedule and clarify questions they should enable them to enroll for the course.
  
• Follow up for enrollment and payments
  
• Maintain confidentiality and avoid misuse of company database and resources
  
• Monitor SEO/SEM/ SMM for effectiveness
  
• Understand company products and services 
  
• Inform participants of session dates and venues
  
• Arrange for support for trainers where sessions are held.
  
• Arrange to reschedule training session when minimum number of participants are not available.
  
• Send LMS links for enrolled participants and receipts
  
• Counsel and advise participants on course options and suggestions
  
• Performance oriented go getter in all assignments.
  
• Keep track of new developments in business analysis and job trends
  
• Engage with retail participants and corporate HR executives for corporate batches.
  

Qualifications and Education Requirements

• Graduates or Post graduates with a good communication skills and pleasing manners and interaction skills.
  
• Able to communicate in English and Hindi and other regional languages.
• Meticulous in following up and maintaining a schedule of activities. 
• Self-motivated with minimum follow up and owns responsibilities.
  
• Ability to use MS office, emails and other office software’s. Willingness to learn new skills.
  
• Highest integrity and honesty in all interactions with superiors and customers.