Customer Support Executive Jobs in Kochi,Thiruvananthapuram,Mumbai - SKILLCERT CONSULTANCY PRIVATE LTD

Customer Support Executive
5000 - 8000 Per Month
Last Date 03 Jan 2018


Date of posting: 04 Nov 17

Planning for email campaigns from inhouse database.

  • Plan for email campaigns and send emailers to existing customers from database for each city as per schedule.
  • Design / Modify specific email newsletters and send them through sendy
  • Plan SMS Campaigns using the SMS platform for local class sessions .
  • Track email opens from Sendy and send additional emails and brochures for those who have expressed interest.
  • Follow up with them for enrollment, send payment links and arrange for calls with Directors for specific issues or where the discussion requires expertise
  • Maintain lists city wise, course delivery wise (Online, LVC, Classroom) and program wise
  • (ECBA, CCBA, CBAP) and create a sales funnel for subsequent batches.
  • Maintain tracking of all leads received from email campaigns, phone calls, inward emails, SEO promotions.
  • Remove bounced emails and invalid email id and data from emailing database
  • Transfer the leads to CRM system and manage them for onward management
  • Engage in chat with prospects over mobile when customer initiates a chat.

Calling prospectus for enrollment with skill and tact for maximum enrollment

  • Rigorously follow up each lead for Online, LVC and classroom enrollment
  • Coordinate with the digital marketing teams in SEO/SEM / Social media marketing for courses within the allocated budgets.
  • Follow up and reply to all email queries received and send them brochure, program schedule and clarify questions they should enable them to enroll for the course.
  • Follow up for enrollment and payments
  • Maintain confidentiality and avoid misuse of company database and resources
  • Monitor SEO/SEM/ SMM for effectiveness
  • Understand company products and services 
  • Inform participants of session dates and venues
  • Arrange for support for trainers where sessions are held.
  • Arrange to reschedule training session when minimum number of participants are not available.
  • Send LMS links for enrolled participants and receipts
  • Counsel and advise participants on course options and suggestions
  • Performance oriented go getter in all assignments.
  • Keep track of new developments in business analysis and job trends
  • Engage with retail participants and corporate HR executives for corporate batches.

Qualifications and Education Requirements

  • Graduates or Post graduates with a good communication skills and pleasing manners and interaction skills.
  • Able to communicate in English and Hindi and other regional languages.
  • Meticulous in following up and maintaining a schedule of activities. 
  • Self-motivated with minimum follow up and owns responsibilities.
  • Ability to use MS office, emails and other office software’s. Willingness to learn new skills.
  • Highest integrity and honesty in all interactions with superiors and customers.

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview


Skillcert consultancy offers a wide choice of certification and competency building programs for individuals and corporate participants conducted through online, blended, live virtual classes and corporate programs. Our programs are designed to meet industry demand and competency gaps in job roles. Each course is designed by practitioners with consulting experience with inputs from the industry. Our training approach draws from participatory learning and experiential learning models that are more appropriate for adult learning .It is based on the premises that adults learn best through experience.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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SKILLCERT CONSULTANCY PRIVATE LTD recruiting Customer Support Executive fresher’s in Kochi. The SKILLCERT CONSULTANCY PRIVATE LTD vacancies for Customer Support Executive is filled through Written-test, Face to Face Interview, Telephonic Interview etc.
SKILLCERT CONSULTANCY PRIVATE LTD jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, MBA/PGDM, BE/B.Tech, MSc, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to SKILLCERT CONSULTANCY PRIVATE LTD recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of SKILLCERT CONSULTANCY PRIVATE LTD and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of SKILLCERT CONSULTANCY PRIVATE LTD and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

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